Sales Support Representative | Temporary WFH | Makati | Flexible Shift | Day 1 HMO

RemoteFetch; Philippines; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Temporary WFH arrangement

Office in Makati with easy access

Job summary

RemoteFetch is seeking a Sales Support Representative in Makati to provide essential administrative and operational support to the Hardware Maintenance Sales team. You will ensure timely deal processing, CRM accuracy, customer documentation compliance, and invoice support, contributing to retention and revenue growth.

The role requires at least 1 year of Sales Support experience, strong MS Office and CRM skills, and the ability to manage multiple tasks with high attention to detail.

Qualifications

• 1 year of Sales Support experience.
• Solid experience with databases and Microsoft Office.
• Hands-on experience with Dynamics CRM highly preferred.
• Familiarity with Salesforce or similar CRM platforms is a plus.
• Experience and understanding of the sales environment.
• Previous experience in an administrative capacity.
• Strong customer service orientation.
• Strong written and verbal communication skills.
• High-quality work output with strong attention to detail and accuracy.
• Strong organizational skills.

Responsibilities

• Provide support to the Sales Director, Sales Manager, and Sales team as required.
• Enter additions from the sales whiteboard daily into the Additions and Deletions database.
• Process purchase approvals through Dynamics and update the whiteboard.
• Manage attrition, decommission, relocations, and SLA changes.
• Enter opportunities into Dynamics CRM, ensuring all information and sign-offs are obtained.
• Contribute to the quote process including device review and pricing review.
• Update sales into the Additions and Deletions database.
• Manage daily storage of all customer information in compliance with Information Classification, Labelling & Handling Policy.
• Process device audits for customers, liaising with other departments.
• Support Account Executives to ensure correct invoices including: Process attrition; Process credit notes and invoice resets; Manage changes to existing services (relocations, SLA changes, price adjustments).
• Provide device listings for customers.
• Assist with contract renewals and contractual requirements (NDAs, extensions).
• Assist with management of time and material quotes.
• Create and format sales proposals, quotes, and tender applications.
• Ensure timely completion of Dynamics cases in line with SLAs.
• Provide overflow Sales Support for other Lines of Business as required.

Skills

Sales support

CRM systems

Microsoft Office

Dynamics CRM

Attention to detail

Communication skills

Tools

Dynamics CRM

Salesforce

Microsoft Office

Job description

Power the Pipeline Behind Every Deal.

As aSales Support Representative, you will provide critical administrative and operational support to the Hardware Maintenance Sales team. You will ensure timely deal processing, CRM accuracy, customer documentation compliance, and invoice support-contributing directly to customer retention, experience, and revenue growth.

Job Overview

Employment type: Full time

Shift: Flexible shift, Weekends Off

Work setup: Temporary WFH, Makati

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Flexible shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 year of Sales Support experience
• Solid experience with databases and Microsoft Office
• Hands-on experience with Dynamics CRM highly preferred
• Familiarity with Salesforce or similar CRM platforms is a plus
• Experience and understanding of the sales environment
• Previous experience in an administrative capacity
• Strong customer service orientation
• Strong written and verbal communication skills
• High-quality work output with strong attention to detail and accuracy
• Strong organizational skills
• Ability to work independently and as part of a team
• Ability to juggle multiple priorities, work under pressure, and meet deadlines
• Professional presentation
• Adaptable to change
• Solid problem-solving skills

Your Daily Tasks

Sales Process Support

• Provide support to the Sales Director, Sales Manager, and Sales team as required
• Enter additions from the sales whiteboard daily into the Additions and Deletions database
• Process purchase approvals through Dynamics and update the whiteboard
• Manage attrition, decommission, relocations, and SLA changes
• Enter opportunities into Dynamics CRM, ensuring all information and sign-offs are obtained
• Contribute to the quote process including device review and pricing review
• Update sales into the Additions and Deletions database
• Manage daily storage of all customer information in compliance with Information Classification, Labelling & Handling Policy
• Process device audits for customers, liaising with other departments
• Support Account Executives to ensure correct invoices including:
• Process attrition
• Process credit notes and invoice resets
• Manage changes to existing services (relocations, SLA changes, price adjustments)
• Provide device listings for customers
• Assist with contract renewals and contractual requirements (NDAs, extensions)
• Assist with management of time and material quotes
• Create and format sales proposals, quotes, and tender applications
• Ensure timely completion of Dynamics cases in line with SLAs
• Provide overflow Sales Support for other Lines of Business as required

Administration and Reporting

• Perform regular reporting in Dynamics CRM
• Generate customer service call and invoice reports
• Run weekly NIDB reports
• Generate ad-hoc reports for management
• Manage meeting requirements including scheduling, preparing materials, documenting and distributing minutes and action items
• Initiate, manage, and support sales projects as directed
• Submit expenses on behalf of the Sales team
• Remind team of invoice run and ensure DBUs are entered prior to monthly invoice run (15th of each month)

About the Client

Operating within the Information Technology industry, this organization specializes in hardware maintenance and IT lifecycle services, supporting enterprise clients in maintaining critical infrastructure. With a strong focus on service reliability, device management, and contract compliance, the company plays a vital role in ensuring seamless IT operations for its customers.

The organization has built its reputation on structured sales processes, disciplined CRM management, and high service standards that prioritize retention and long-term client relationships. Their operations are driven by data accuracy, compliance, and efficient deal administration-key components of sustainable growth in competitive IT markets.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one ofHR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.