Sales Operations Analyst

IQVIA; Taguig; Hybrid; PHP 450,000 - 750,000; Full time

Job summary

IQVIA, a leading global provider of clinical research services and healthcare insights, is seeking a Sales Operations Analyst for a hybrid role in the Go To Market Partnership Center. The position supports Sales Teams, Account Managers, and Principals to ensure effective lead-to-order management with monthly office visits and a night shift from 9 pm to 6 am.

Ideal candidates bring 2–3 years in sales support, strong Excel skills, and CRM/SAP experience, plus a proactive, detail-oriented mindset

Qualifications

• Bachelor's degree required.
• 2-3 years in sales support or customer service.
• Finance/Sales Operations or CRM background preferred.
• Strong Excel knowledge required.
• Experience with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.) preferred.
• SAP and SFDC or other CRM experience beneficial.
• Strong team player with openness to coaching.
• Flexible and able to thrive in a dynamic, fast-paced environment.

Responsibilities

• Manage Salesforce opportunities from Pipeline to Close, update stages and forecast category.
• Prepare templates for Statements of Work and initial contract submissions.
• Coordinate PSA platform, manage resource hours and budgets, assign principals and project managers.
• Attend pipeline calls and update Salesforce and PSA after calls.
• Coordinate cross-functional teams to ensure smooth opportunity processing.
• Maintain the team’s document repository and keep information up to date.
• Assist in strategic planning and analysis with Account Managers as needed.

Skills

Excel

Team player

Adaptability

Communication

Education

Bachelor's Degree

Tools

SAP

SFDC (Salesforce)

CRM systems

Microsoft 365

Job description

Hybrid role: Office visit is required once a month

Night Shift: 9 pm to 6 am

Sales Operations Analysts in the Go To Market Partnership Center are responsible for the operational support of internal Sales Teams, Account Managers & Principals to ensure successful Lead to Order opportunity management throughout the sales cadence process.

This role calls for proactive, detail-focused professionals with exceptional communication skills, capable of engaging effectively across all levels of the organization. Ideal candidates thrive on solving complex problems, excel in fostering cross-team collaboration, and are driven to deliver impactful results.

Essential Functions

• Management of Salesforce (SFDC) opportunities from Pipeline to Close. Includes: Updating of Stages and Forecast Category, Adding/Updating of Products and Revenue Allocation, producing pricing support documents, and processing deals with finance.
• Assisting in preparing templates for Statements of Work and initial Contract submissions.
• Coordination of Professional Services Automation (PSA) platform. Includes: Coordinating Pricing Assistants for Resource Hours and Budgets, Creating Projects and Assigning Principals in Charge and Project Managers.
• Attend pipeline calls/ team meetings with internal clients as requested and perform Salesforce and PSA updates post-call.
• Cross functional Team coordination (Business Leads, Contracting, Finance, Sales, etc.) to ensure smooth processing of opportunities.
• Continuous, pro-active coordination with internal client contacts and business personnel, to foster and maintain relationships.
• Maintain the team’s document repository making sure information are up to date.
• Accomplish other Ad-Hoc tasks, business initiatives and special projects as needed.
• Help in strategic planning and analysis with Account Managers/PICs as needed.

Qualifications

• Bachelor's Degree
• 2-3 years of experience in sales support and customer service
• Finance/Sales Operations/Customer Relationship Management background is preferred
• Strong Excel knowledge
• Preferrable with experience of Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
• SAP and SFDC or any other CRM system knowledge is a benefit
• Strong team player and accepts coaching opportunities positively
• Flexibility and willingness to join a dynamic and fast-paced working environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.