Sales Operations Analyst

Nityo Infotech Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A technology solutions company is seeking a Contract Administrator to manage contract-related operations and support the sales team in Metro Manila. The ideal candidate should have at least 2 years of relevant experience in contract administration, a strong understanding of Salesforce CRM, and advanced Microsoft Office skills. You will collaborate on process improvements, report analytics, and facilitate client onboarding. This role requires strong communication skills and the ability to manage multiple projects effectively.

Qualifications

• 2+ years of contract administration or relevant experience.
• 1+ year experience with Salesforce CRM and CPQ.
• Advanced knowledge of Microsoft Office products required.

Responsibilities

• Report and update client entitlement records.
• Support sales operations activities through all sales cycles.
• Collaborate on sales process guides and training documentation.
• Facilitate client onboarding and offboarding activities.
• Analyze and report on contract-related data.

Skills

Contract administration

Salesforce CRM

Analytical skills

Communication

Process improvement

Microsoft Office

Education

Bachelor’s degree

Tools

Salesforce CPQ

Job description

Responsibilities:

• Report and update client entitlement records including but not limited to; contracted storage and usage, registered and contracted users.
• Sales Operations activities to support all stages of the sales cycle including preparing Opportunities, sales quotes, contracts and facilitation of contract execution.
• Maintain license inventory and associated analytics, including monthly reporting and reconciliations.
• Collaborate and maintain sales process guides and related training documentation.
• Key participant in driving sales team readiness.
• Identify process issues and recommend solutions with corresponding communication plans.
• Works directly with Sales Team and leadership to support efficient and effective execution of sales process.
• Facilitate Client onboarding and offboarding activities.
• Carefully analyses and interprets contracts for extraction of key data points, while understanding how the business will use the data to make decisions with customers or for the business in general.
• Responsible for analysis and reporting of contract related data in an on-going effort to increase efficiency of business operations.
• Facilitates and executes modifications to active contracts, including amendments, renewals, subscription orders, project change orders, terminations, etc.
• Monitor and action contracts through various stages of contract lifecycle.
• Develop analysis to be leveraged for business growth opportunities.
• Identify process issues and recommend solutions with corresponding communication plans.
• Participate in training team members as needed.
• Manage multiple projects simultaneously.
• Support CRM initiatives.
• Perform other job-related duties as assigned.

Qualifications:

• Bachelor’s degree preferred.
• 2+ years of contract administration, contract management or other relevant experience supporting sales/legal organizations.
• 1+ year experience working with Salesforce CRM and CPQ.
• Advanced working knowledge of Microsoft Office products required.
• Outstanding critical thinking, process improvement, and analytical skills.
• Strong communication skills and attention to detail.
• Strong technical skills.