Sales Manager (BPO Industry)

New Media Services, Pty. Ltd.; Tili; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

New Media Services, Pty. Ltd. is seeking a Sales Manager to drive client acquisition, develop business opportunities, and generate revenue through promoting and selling its BPO services.

The role collaborates with the Head of Sales to implement strategies, identify prospects, manage the sales pipeline, and close deals. The position involves hands-on business development, relationship management, and sales execution to meet targets.

Qualifications

• Proven experience in sales, business development, or B2B client acquisition.
• Experience identifying prospective clients, presenting services, negotiating agreements, and closing business deals.
• Background in BPO, outsourcing, call center services, staffing, or related B2B services preferred.
• Strong understanding of sales processes, lead qualification, pipeline management, and consultative selling.

Responsibilities

• Identify, research, and engage potential clients who may benefit from the company's BPO services.
• Develop and maintain a pipeline of qualified prospects and potential business accounts.
• Present and promote the company's BPO services to prospective clients.
• Prepare and deliver sales presentations, proposals, quotations, and service recommendations.
• Lead sales discussions and negotiations in coordination with the Head of Sales.

Skills

Prospecting

Negotiation

Relationship-building

CRM proficiency

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

The Sales Manager is responsible for driving client acquisition, developing business opportunities, and generating revenue for the company through the promotion and sale of its BPO services. Working closely with the Head of Sales, the Sales Manager implements sales strategies, identifies potential clients, manages the sales pipeline, conducts business presentations, negotiates commercial terms, and closes deals.

The role involves hands‑on business development, relationship management, and sales execution to ensure the achievement of established sales targets. The Sales Manager also collaborates with internal departments to assess client requirements, coordinate service proposals, and support the successful onboarding of newly acquired clients.

Key Responsibilities

Business Development and Client Acquisition

• Identify, research, and engage potential clients who may benefit from the company's BPO services.
• Proactively develop new business opportunities through networking, referrals, industry research, professional connections, and other appropriate sales channels.
• Establish relationships with business owners, executives, and key decision-makers.
• Conduct client meetings and consultations to understand business needs and identify opportunities for outsourcing solutions.
• Develop and maintain a pipeline of qualified prospects and potential business accounts.

Sales Execution and Deal Closing

• Present and promote the company's BPO services to prospective clients.
• Prepare and deliver sales presentations, proposals, quotations, and service recommendations based on client requirements.
• Lead sales discussions and negotiations in coordination with the Head of Sales.
• Manage opportunities throughout the sales cycle, from prospecting and initial engagement to proposal development, contract negotiation, and deal closure.
• Follow up consistently with prospective clients to move opportunities toward successful conversion.
• Work toward achieving individual sales targets and contributing to the overall revenue goals of the company.

Sales Strategy Implementation

• Work closely with the Head of Sales to execute sales strategies, business development plans, and client acquisition initiatives.
• Recommend potential markets, industries, and business opportunities for expansion.
• Provide feedback on client needs, market trends, competitor activities, and sales opportunities.
• Help improve sales processes, prospecting methods, and client conversion strategies.
• Ensure that sales activities align with the company's objectives, pricing guidelines, and service capabilities.

Sales Pipeline and Reporting

• Maintain accurate records of prospects, client interactions, proposals, negotiations, and sales progress.
• Monitor the status of active opportunities and identify potential obstacles to closing deals.
• Prepare regular sales activity reports, pipeline updates, and revenue forecasts for the Head of Sales.
• Track progress against assigned sales targets and implement improvements when necessary.
• Use the company's designated CRM system or sales tracking tools to document and manage opportunities.

Client Relationship Management

• Establish and maintain professional relationships with prospective and existing clients.
• Identify opportunities for additional services, account expansion, and long-term business partnerships.
• Coordinate with the Head of Sales and relevant departments to address client concerns and commercial requirements.
• Support the transition of newly acquired clients to the operations and account management teams.
• Maintain professional communication and ensure a positive client experience throughout the sales process.

Internal Coordination

• Coordinate with operations, recruitment, finance, and other relevant teams to validate client requirements and service feasibility.
• Ensure that proposals and commitments made to clients are aligned with the company's operational capacity and approved commercial terms.
• Collaborate with the Head of Sales on major client negotiations, pricing decisions, and strategic accounts.
• Provide timely updates on client requirements, expected business volume, and potential onboarding timelines.

Job Requirements and Qualifications

• Proven experience in sales, business development, or B2B client acquisition.
• Experience in identifying prospective clients, presenting services, negotiating agreements, and closing business deals.
• Background in BPO, outsourcing, call center services, staffing, or other business-to-business services is preferred.
• Strong understanding of sales processes, lead qualification, pipeline management, and consultative selling.
• Ability to communicate effectively with business owners, executives, and corporate decision-makers.
• Excellent presentation, negotiation, persuasion, and relationship-building skills.
• Ability to manage multiple sales opportunities and meet established targets.
• Proficiency in Microsoft Office, Google Workspace, and CRM or sales tracking systems.
• Ability to work collaboratively with the Head of Sales and other internal departments.

Professional Experience

• At least 2 years of relevant sales or business development experience, preferably in B2B sales or the BPO industry.
• Demonstrated track record of acquiring clients, generating revenue, and closing business deals.
• Experience handling corporate accounts and developing long-term client relationships.
• Knowledge of outsourcing services, service agreements, and BPO business models is an advantage.