Sales Manager - is responsible for generating business and increasing hotel revenue by selling rooms, event spaces, meeting facilities, food and beverage packages, and other hotel services.
The Sales Manager develops relationships with corporate clients, travel agencies, tour operators, event organizers,and other potential customers to bring more business to the hotel.
Duties and Responsibilities:
- Develop Sales Strategies
- Create and implement sales plans to achieve hotel revenue targets.
- Identify new markets, clients, and business opportunities.
- Develop strategies to increase room occupancy and hotel revenue.
- Generate Hotel Sales
- Promote hotel rooms, packages, facilities, restaurants, and event venues.
- Generate sales from corporate accounts, groups, travel agencies, and other market segments.
- Achieve monthly, quarterly, and annual sales targets.
- Acquire New Clients
- Identify and contact potential corporate and individual clients.
- Conduct sales calls, client visits, presentations, and property tours.
- Develop new business accounts and partnerships.
- Manage Corporate Accounts
- Maintain strong relationships with existing corporate clients.
- Negotiate rates, contracts, packages, and agreements.
- Monitor account performance and encourage repeat business.
- Handle Group and Event Sales
- Generate bookings for conferences, meetings, weddings, seminars, and other events.
- Prepare proposals and quotations for group and event clients.
- Coordinate with Banquet, Events, Reservations, and Operations teams.
- Maintain Client Relationships
- Regularly communicate with clients and business partners.
- Address customer concerns and coordinate appropriate solutions.
- Conduct post-event and post-stay follow-ups.
- Monitor Market and Competitors
- Research competitor pricing, promotions, facilities, and services.
- Monitor market trends and customer preferences.
- Recommend strategies to maintain the hotel's competitive position.
- Coordinate with Other Departments
- Work closely with Reservations, Marketing, Front Office, Banquet, Food & Beverage, and Finance.
- Ensure client requirements and contracted arrangements are properly communicated.
- Monitor Sales Performance
- Track sales revenue, bookings, leads, conversion rates, and account performance.
- Prepare regular sales reports and revenue forecasts.
- Take corrective action when sales targets are not being achieved.
- Manage Sales Team
- Lead, train, coach, and motivate sales staff.
- Assign sales targets and monitor individual performance.
- Conduct regular sales meetings and performance reviews.
- Support Marketing Activities
- Coordinate with the Marketing team on hotel promotions and campaigns.
- Participate in trade shows, tourism events, networking activities, and sales missions.
- Help develop packages and promotional offers.
- Ensure Customer Satisfaction
- Ensure that client expectations are properly managed.
- Follow up on guest and client feedback.
- Resolve sales-related complaints professionally.
Job Requirements and Qualifications:
- At least 3–5 years of experience in hotel sales, hospitality, tourism, or a related industry.
- Experience handling weddings, events, group bookings and business-to-business sales.
- Experience in achieving sales targets and managing key accounts.
- Supervisory or team-leadership experience is an advantage.
- Knowledge of hotel sales operations and hospitality practices.
- Solid understanding of room rates, occupancy and hotel revenue.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
- Familiarity with hotel PMS, sales systems, and online booking/distribution channels.
- Ability to prepare sales reports, proposals, quotations, and presentations.
- Knowledge of market research and competitor analysis.
- Interested candidates to be assign at Las Casas Filipinas de Acuzar (Sales Office) located at Victoria Station 1, GMA Kamuning Quezon City.
- Can start ASAP.