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BillEase is seeking a Field Training Lead in the Philippines (La Union) to deliver on-site training for Sales Associates, focusing on Billease products, sales techniques, and customer engagement.
You will monitor SA performance, provide coaching, develop training materials, conduct 100% fieldwork, and report on training outcomes to drive continuous improvement.
Training Delivery and Support: Conduct on-site training sessions for Sales Associates, focusing on Billease products, sales techniques, and customer engagement strategies. Ensure all SAs have a thorough understanding of sales financing processes, policies, and best practices. Provide ongoing coaching and mentorship to enhance individual and team performance.
Performance Evaluation: Monitor and evaluate SA performance in the field, identifying strengths and areas for improvement. Provide actionable feedback and implement tailored training plans to address performance gaps.
Process Improvement: Collaborate with the sales leadership team to streamline and improve field training processes. Develop training materials, tools, and resources that align with Billease's objectives and values.
Field Engagement: Conduct 100% fieldwork to observe and support SAs during live customer interactions. Act as a liaison between the SAs and management to address challenges and implement solutions promptly.
Data Analysis and Reporting: Leverage analytical skills to track training outcomes and SA performance metrics. Prepare and present reports on training effectiveness and recommendations for continuous improvement.
Minimum of 2 years of extensive experience in sales financing or a related field
Prior coaching or field training experience
Strong process orientation with the ability to implement structured training methodologies.
Analytical and evaluation skills to assess SA performance and training impact
Excellent communication and interpersonal skills to motivate and engage diverse teams, particularly in their assigned area's local language
Willingness and ability to work 100% in the field, travelling to various locations as required
Flexibility to adapt to different work conditions and team dynamics
Ability to coordinate effectively with cross-functional teams, including sales, operations, and training