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Pink Ventures Inc. is seeking a dynamic Customer Engagement professional to respond to inquiries, provide tailored product recommendations, and proactively pursue sales targets.
You will collaborate with marketing to maximize visibility at events, process orders, verify payments, and coordinate deliveries while building strong client relationships. The role emphasizes product knowledge, effective communication, and closing leads to drive customer satisfaction and retention.
Respond promptly to sales inquiries across all communication platforms(FB, IG, Viber etc).
Provide tailored product recommendations to meet customer needs and enhance satisfaction.
Proactively pursue and exceed assigned individual and team sales targets.
Collaborate with team members to strategize and implement effective sales initiatives.
Work with the marketing team to engage in key events and conventions, maximizing our visibility and connection with potential clients.
Efficiently process all in-house orders, including page and corporate orders.
Verify and manage proof of payments to ensure accuracy.
Coordinate delivery bookings to guarantee timely service and address after-sales concerns effectively.
Act as a trusted advisor to clients, fostering and maintaining strong relationships.
Utilize feedback and insights to enhance customer loyalty and retention.
Maintain a comprehensive understanding of our products and services to provide informed recommendations.
Communicate effectively with clients to address inquiries and resolve issues.
Identify and cultivate new customer relationships through external sourcing efforts.
Present documented proof of customer conversations and engagements, ensuring compliance with sales protocols.
Sales experience (cosmetics or beauty industry is a big plus!)
Excellent at identifying & closing leads
Strong communication & negotiation skills
Can start ASAP!
Job Type: Full-time