Sales Assistant

Stingless Bees Agricultural Farm; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A local agricultural retail outlet in Iloilo City is seeking a Sales Assistant to support the sales team and enhance customer satisfaction. The role includes greeting customers, processing transactions, managing inventory, and performing administrative tasks. Ideal candidates should have a high school diploma and previous experience in retail or customer service. Strong interpersonal skills and proficiency in POS systems are essential for success in this position.

Qualifications

• Previous experience in retail, customer service, or sales preferred.
• Proficiency in using point-of-sale (POS) systems.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and assist customers in-store, over the phone, or via email.
• Assist in achieving sales targets by identifying customer needs.
• Monitor stock levels and notify management of shortages.
• Maintain accurate sales records and prepare reports.
• Ensure the store is clean, organized, and visually appealing.

Skills

Customer service skills

Sales abilities

Organization and attention to detail

Technical skills

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) systems

Basic computer skills

Job description

A Sales Assistant supports the sales team by ensuring smooth operations, maintaining customer satisfaction, and achieving sales goals. They handle a mix of administrative tasks, customer service, and sales-related activities to enhance the efficiency of the sales process.

Key Responsibilities

Customer Service

• Greet and assist customers in-store, over the phone, or via email.
• Provide product information, answer inquiries, and address customer concerns promptly.
• Process transactions, returns, and exchanges efficiently.

Sales Support

• Assist in achieving sales targets by identifying customer needs and recommending suitable products.
• Maintain knowledge of current promotions, products, and inventory.
• Upsell or cross-sell products to increase sales.

Inventory Management

• Monitor stock levels and notify management of shortages.
• Help with inventory organization, restocking shelves, and setting up displays.

Administrative Duties

• Maintain accurate sales records and prepare reports as required.
• Process orders and assist with order tracking and delivery coordination.
• Handle general office tasks, such as data entry and filing.

Merchandising and Store Maintenance

• Ensure the store is clean, organized, and visually appealing.
• Assist in creating and arranging displays to attract customers.

Education and Experience

• High school diploma or equivalent (required).
• Previous experience in retail, customer service, or sales (preferred).

Technical Skills

• Proficiency in using point-of-sale (POS) systems and handling cash or card transactions.
• Basic computer skills, including familiarity with email, spreadsheets, and word processing software.

Customer Service Skills

• Strong interpersonal and communication skills to engage effectively with customers.
• Ability to resolve customer complaints professionally and courteously.

Sales Abilities

• Persuasive and confident in recommending products or services.
• Ability to upsell and cross-sell to maximize sales opportunities.

Organization and Attention to Detail

• Accurate handling of sales transactions and maintaining records.
• Ensuring the store is organized and products are properly displayed.

Physical Requirements

• Ability to stand for extended periods.
• Capacity to lift and carry stock items, typically up to 25 lbs.