Sales and Reservation Associate

The Oriental Hotels and Resorts; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

The Oriental Hotels and Resorts in Manila is seeking a customer-focused Reservations/Guest Services representative to join our front desk team.

You will handle inquiries, manage bookings, promote packages, and work with internal departments to ensure smooth operations and guest satisfaction. This role requires clear communication and a proactive approach to guest value.

Responsibilities

• Answer inbound calls, emails, and chats professionally and promptly.
• Process new reservations, modifications, and cancellations accurately using software like PMS (Property Management Systems) or SAP.
• Promote special packages, upsell room types or services, and apply yield management principles to meet targets.
• Explain pricing, availability, and policies regarding guarantees, deposits, and cancellations.
• Maintain organized records, prepare daily arrival or sales reports, and coordinate with other internal departments

Job description

Key Responsibilities

• Customer Interaction: Answer inbound calls, emails, and chats professionally and promptly.

• Booking Management: Process new reservations, modifications, and cancellations accurately using software like PMS (Property Management Systems) or SAP.

• Sales and Promotion: Promote special packages, upsell room types or services, and apply yield management principles to meet targets.

• Information Provision: Explain pricing, availability, and policies regarding guarantees, deposits, and cancellations.

• Administrative Tasks: Maintain organized records, prepare daily arrival or sales reports, and coordinate with other internal departments