Sales And Customer Success Associate

Satellite Office; Pasig; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

Structured career path

Ownership of accounts

Mentor guidance

Exposure to startups

Job summary

Satellite Office in the Philippines is seeking a Sales & Customer Success Associate to help brands turn swag into lasting relationships. You’ll be the friendly face guiding customers from first contact through their initial orders and beyond.

You’ll manage inbound leads, conduct live demos, and use Salesforce and Gong to keep deals moving. This role suits someone who loves building rapport and thrives in a fast-paced environment.

Qualifications

• 3-4 years of experience in sales, business development, customer service, or order management.
• Comfort working with both physical and digital products and timelines.
• Confident English communicator capable of leading calls with US-based customers.

Responsibilities

• Become the go-to expert on our ordering platform for your customers.
• Guide customers through live demos and troubleshoot on the spot.
• Manage your own pipeline of inbound leads, plus proactive outreach.
• Own new orders from placement to delivery and support post-order needs.
• Run discovery conversations to uncover customer needs.
• Hand off high-potential accounts to Account Management as they grow.
• Maintain pipeline hygiene in Salesforce and Gong with timely follow-ups.

Skills

Relationship building

English proficiency

CRM experience

Cold calling

Product demos

Tools

Salesforce

Gong

Job description

Job Description:

Kick-Start Your Sales Career With a Company That Helps Brands Make an Impression

Ever notice how the right branded gift can make a company unforgettable? Thats the business were in - and were looking for a relationship-builder ready to launch a real sales career.

About the Role

Were a fast-growing company in the branded merchandise space, helping some of the worlds top startups and corporations turn swag into a real brand-building tool. As a Sales & Customer Success Associate, youll be the friendly, knowledgeable face customers turn to as they place their first orders - and the person who sets them up to become long-term, high-value accounts.

What Youll Do

• Become the go-to expert on our ordering platform for your customers.

• Guide customers through live demos, walk them through ordering, and troubleshoot on the spot.

• Manage your own pipeline of inbound leads, plus proactive outreach - a mix of warm follow-ups and cold calls to re-engage customers about new orders.

• Own new orders from the moment theyre placed through to delivery, and stay on hand for anything that comes up afterward.

• Run discovery conversations to uncover what customers actually need.

• Hand off your highest-potential accounts to our Account Management team as they grow.

• Keep your pipeline sharp in Salesforce and Gong, and stay on top of follow-ups across calls and email.

What Youll Bring

• 3-4 years of experience in sales, business development, customer service, or order management.

• Comfort working with both physical and digital products - youre not thrown off by a question about production timelines or shipping.

• A confident communicator in English, comfortable leading calls and video meetings with US-based customers.

• A natural relationship-builder who enjoys both inbound conversations and proactive outreach.

• Comfort picking up new platforms and technology quickly.

• A self-starter mindset - curious, proactive, and unafraid to ask good questions.

• Someone whos energized by a fast-paced environment, not drained by it.

• Basic comfort working inside a CRM system.

Nice to Have (a plus, not required)

• Experience in branded merchandise or a related industry.

• Hands-on Salesforce experience.

Whats In It For You

• A structured path into a full sales career, backed by experienced mentors on the team.

• Real ownership of your own book of business from day one.

• Exposure to a portfolio of well-known startups and corporations.

• A collaborative team that hands off your wins to Account Management so you keep building new relationships.