sales and collection assistant

ZENELLA FOOD TRADING; Pasig; Presencial; PHP 180.000 - 300.000; Jornada completa

Descripción de la vacante

ZENELLA FOOD TRADING in Pasig City, Metro Manila is seeking a Sales and Collection Assistant to support the sales team, manage customer relationships and oversee collections processes. You will help with inquiries, quotations, order processing, and maintain records to ensure timely payments.

You will follow up on outstanding payments, prepare collection letters, and generate reports to track sales and collection performance.

Formación

• Proven experience in sales support, collections, customer service or account management roles.
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively.
• Excellent communication skills, both written and verbal, with a professional demeanour.
• Customer-focused approach with the ability to build and maintain positive relationships.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Experience with customer relationship management (CRM) systems or sales databases.
• Attention to detail and accuracy in data entry and record keeping.
• Ability to work independently and as part of a collaborative team environment.
• Problem-solving capabilities and a proactive approach to identifying solutions.

Responsabilidades

• Providing administrative and operational support to the sales team to ensure efficient execution of sales activities
• Assisting with customer inquiries, quotations and order processing to support the sales pipeline
• Maintaining and updating customer records and sales databases accurately and in a timely manner
• Following up with customers on outstanding payments and coordinating collection activities
• Preparing collection letters, payment reminders and reports to facilitate the collections process
• Reconciling accounts and resolving payment discrepancies with customers and accounting teams
• Supporting relationship management activities to ensure customer satisfaction and retention
• Liaising between sales, finance and customer service departments to ensure seamless operations
• Preparing reports on sales and collection metrics to track performance and identify opportunities
• Contributing to general administrative tasks as required to support the sales department

Conocimientos

Sales support

Collections

Customer service

Account management

Organisational skills

Time management

Communication

CRM experience

MS Office (Excel/Word)

Herramientas

CRM systems

Excel

Word

Descripción del empleo

About the role

We are seeking a Sales and Collection Assistant to join our dynamic sales team in Pasig City, Metro Manila. This is an excellent opportunity to support our sales operations whilst managing customer relationships and collections activities. In this role, you will be instrumental in ensuring smooth sales processes, maintaining strong customer relationships, and supporting the achievement of our sales targets. You will work closely with the sales team to drive business growth whilst ensuring timely collection of payments from our valued clients.

What you'll be doing

• Providing administrative and operational support to the sales team to ensure efficient execution of sales activities

• Assisting with customer inquiries, quotations and order processing to support the sales pipeline

• Maintaining and updating customer records and sales databases accurately and in a timely manner

• Following up with customers on outstanding payments and coordinating collection activities

• Preparing collection letters, payment reminders and reports to facilitate the collections process

• Reconciling accounts and resolving payment discrepancies with customers and accounting teams

• Supporting relationship management activities to ensure customer satisfaction and retention

• Liaising between sales, finance and customer service departments to ensure seamless operations

• Preparing reports on sales and collection metrics to track performance and identify opportunities

• Contributing to general administrative tasks as required to support the sales department

What we're looking for

• Proven experience in sales support, collections, customer service or account management roles

• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

• Excellent communication skills, both written and verbal, with a professional demeanour

• Customer-focused approach with the ability to build and maintain positive relationships

• Proficiency in Microsoft Office applications, particularly Excel and Word

• Experience with customer relationship management (CRM) systems or sales databases

• Attention to detail and accuracy in data entry and record keeping

• Ability to work independently and as part of a collaborative team environment

• Problem-solving capabilities and a proactive approach to identifying solutions

• Willingness to learn and develop skills in sales and collections processes