Office Staff, Sales & Collection Officer

TatayPat Enterprises Corporation; Lapu-Lapu; On-site; PHP 201,000 - 312,000; Full time

Job summary

TatayPat Enterprises Corporation is seeking an Office Staff, Sales & Collection Officer to support daily office operations in Cebu, Philippines. The role combines administrative tasks, customer service, sales activities, and payment collections.

The successful candidate will maintain records, respond to inquiries, follow up on outstanding payments, and help develop sales opportunities while delivering professional service to customers.

Qualifications

• High school diploma required; college degree preferred.
• Fresh graduates welcome to apply.
• Experience in sales, collections, customer service, or office admin is a plus but not required.
• Excellent verbal and written communication skills.

Responsibilities

• Handle daily administrative tasks and record keeping.
• Respond to customer inquiries and process orders.
• Monitor accounts, payments, and collection activities.
• Maintain accurate records and generate reports.
• Support sales targets and customer service quality.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Numbers & accounting

Microsoft Office

Google Workspace

Education

High school diploma

College degree preferred

Tools

Microsoft Excel

Google Sheets

Job description

Office Staff, Sales & Collection Officer

Location:Cebu, Philippines

Employment Type:Full-time

Job Summary

We are looking for a reliable, organized, and customer-focusedOffice Staff, Sales & Collection Officerto support daily office operations while handling customer accounts, sales activities, payment collections, and administrative responsibilities.

The successful candidate will be responsible for maintaining accurate records, communicating with customers, following up on outstanding payments, generating sales opportunities, and providing excellent customer service. The role requires strong communication, attention to detail, professionalism, and the ability to manage multiple responsibilities efficiently.

Key Responsibilities

Office Administration

• Handle daily administrative and clerical tasks, including filing, encoding, documentation, and record keeping.
• Maintain accurate customer, sales, payment, and account records.
• Prepare daily, weekly, and monthly administrative, sales, and collection reports.
• Assist with general office operations and other administrative tasks as required.
• Ensure documents and records are properly organized and maintained.

Sales & Customer Service

• Respond to customer inquiries regarding products, services, pricing, and availability.
• Identify and develop potential sales opportunities from new and existing customers.
• Follow up with prospective customers and assist in converting inquiries into sales.
• Process orders and coordinate with customers regarding their requirements.
• Maintain positive relationships with existing customers and identify opportunities for repeat business.
• Assist in achieving monthly sales targets and assigned KPIs.
• Provide professional and timely customer service before and after the sale.

Collection & Account Management

• Monitor customer accounts, outstanding balances, and payment schedules.
• Contact customers through calls, messages, email, or other appropriate channels regarding outstanding payments.
• Conduct collection follow-ups professionally and respectfully.
• Coordinate payment arrangements when appropriate and authorized.
• Receive, record, and reconcile customer payments.
• Maintain accurate collection records and account statuses.
• Escalate overdue, disputed, or difficult accounts to management when necessary.
• Conduct field collection or customer visits when required.

Qualifications

• At least a high school diploma; college graduate is preferred.
• Fresh graduates and applicants with no previous work experience are welcome to apply.
• Working students are also welcome to apply, provided they can commit to the required working schedule.
• Previous experience in sales, collections, customer service, office administration, or a related role is an advantage but not required.
• Good verbal and written communication skills.
• Comfortable communicating with customers regarding sales and payment concerns.
• Basic knowledge of Microsoft Office, Google Workspace, spreadsheets, and office systems.
• Strong organizational and record-keeping skills.
• Detail-oriented and comfortable working with numbers and financial records.
• Goal-oriented and willing to learn and meet sales and collection targets.
• Professional, trustworthy, responsible, and customer-focused.
• Able to work independently while also collaborating effectively with the team.

Working Schedule

Monday to Friday:8-hour workday

Saturday & Sunday:Off

The position may require occasional customer visits or field collection activities during regular working hours.

Why Join Us?

• Open to freshers and applicants without prior experience
• Working students are welcome to apply
• Monday-to-Friday schedule
• Weekends off
• Training and learning opportunities
• Opportunity to develop experience inadministration, sales, customer service, and collections