Sales Advisor / Customer Experience Advisor

OptiHR Business Solutions Inc.; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

OptiHR Business Solutions Inc. is seeking a Sales Advisor in a full-time role to welcome walk-in guests and guide them through the showroom experience.

You will use product knowledge and promotions to drive sales and maintain customer profiles. You will also update the CRM with sales and delivery information, schedule test drives, and collaborate with the team to ensure a seamless customer journey from inquiry to delivery.

Qualifications

• Customer service experience required.
• Positive, enthusiastic, and passionate about the EV industry.
• Self-starter with excellent time management and attention to detail.
• Ability to prioritize, manage multiple projects, and meet deadlines.
• Ethical approach to sales management and operations.
• Ability to explain business issues and technical concepts.
• Strong sense of teamwork and reliability.
• Strong communication skills.
• Keep up with EV industry trends and local incentives.
• Willingness to work evenings and weekends.
• Must have and maintain a valid driver's license and a safe driving record.

Responsibilities

• Engage walk-in guests promptly, personally and with the goal of opening the conversation and making them feel welcome.
• Drive sales through excellent customer service, product knowledge, merchandising, and promotions.
• Implement operational policies to satisfy customers while helping the company meet goals.
• Understand guest needs, intents, and purchase timelines to build robust Customer Profiles.
• Educate and excite guests with tailored experiences based on interests.
• Demonstrate mastery of products and local EV incentives.
• Collect contact information and schedule test drives for interested customers.
• Regularly update the CRM with accurate sales and delivery information for management.

Skills

Customer service

Communication skills

Time management

Multitasking

Team player

Sales knowledge

Attention to detail

Driver's license

EV industry awareness

Flexible scheduling

Job description

Full-time | Sales & Customer Support | Sales & Delivery

Job Description

What to Expect

Our Sales Advisors consistently deliver an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute our company's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers.

As a Sales Advisor, you will support customers from the moment they walk into our showrooms to learn about our vehicles. We've created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

What You'll Do

• Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion

• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping the company achieve its goals

• Understand who our guests are, what brought them to us, their intent and timeline to purchase, thus creating a robust Customer Profile

• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

• Demonstrate a mastery of all our products and services, as well as local incentives for EV owners

• Help maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

What You'll Bring

• Customer service experience required

• Positive, enthusiastic and passionate about the changes in the personal transportation industry

• Self-starter who possesses exceptional time management skills and has great attention to detail

• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines

• Passionate dedication and ethical approach to sales management and operations

• Ability to understand and convey business issues and technical concepts

• Strong sense of team mentality and reliability

• Strong communication skills

• Demonstrate a mastery of all our products and services; keep up with EV industry trends and local incentives

• Ability to work evenings and weekends

• MUST have and maintain a valid driver's license and a safe driving record