Sales Administrator

Krayden, Inc.; Muntinlupa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Krayden, Inc. in the Philippines is seeking a detail‑oriented Sales Administrator to support the Sales Team. You will accurately process orders, keep records current, and coordinate with internal departments to ensure on‑time fulfillment.

The role emphasizes communication with customers, handling AWBs, Certs and SOAs, and contributing to efficient after‑sales service. A Bachelor’s degree is preferred; strong Excel skills and a proactive, team‑oriented mindset are essential.

Qualifications

• Bachelor's degree preferred, or equivalent relevant work experience.
• Strong numerical, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• High attention to detail with the ability to maintain accuracy under pressure.
• Ability to meet strict deadlines and manage multiple priorities.

Responsibilities

• Accurately process, verify, and acknowledge customer orders.
• Maintain up-to-date order records and ensure system accuracy.
• Monitor order progress and coordinate internally to ensure timely fulfilment.
• Act as a key point of contact for customer enquiries.
• Handle Air Waybills (AWBs), Certificates (Certs), and Statements of Account (SOAs).
• Provide professional, timely, and solution-focused communication to customers.

Skills

Sales support

Customer service

Excel

Communication

Attention to detail

Education

Bachelor's degree preferred

Equivalent relevant work experience

Tools

CRM software

MS Excel

Job description

Working Hours: 4:30 PM – 1:00 AM, Monday to Friday (3:00PM – 12:00AM, PHT)

We operate based on UK time. Please note that daylight saving (DST) adjustments may apply. Additional hours may be required during weekdays and occasional weekends to meet business needs. Night differential pay will apply for any hours worked outside regular working hours, in accordance with Philippine labor law.

Job Purpose

The Sales Administrator provides comprehensive administrative and operational support to the Sales Team. Reporting directly to the Line Manager, this role ensures accurate processing of sales orders, effective customer communication, and timely after-sales support, contributing to overall customer satisfaction and business efficiency.

Key Responsibilities

• Accurately process, verify, and acknowledge customer orders
• Maintain up-to-date order records and ensure system accuracy
• Monitor order progress and coordinate internally to ensure timely fulfilment
• Act as a key point of contact for customer enquiries
• Air Waybills (AWBs)
• Certificates (Certs)
• Statements of Account (SOAs)
• Ensure professional, timely, and solution-focused communication

Administrative & Cross-Functional Support

• Provide day-to-day administrative support to the Sales Team
• Work closely with internal departments to ensure seamless coordination
• Support the Line Manager/Team Leader with ad hoc projects and operational tasks
• Assist in process improvement initiatives where applicable
• Intermediate to advanced proficiency in Microsoft Excel and general IT systems
• Strong numerical, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail with the ability to maintain accuracy under pressure
• Strong organizational and planning skills with the ability to meet strict deadlines
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Proactive, energetic, and adaptable mindset
• Demonstrated experience in a similar sales support or administrative role
• Bachelor’s degree preferred, or equivalent relevant work experience
• Commitment to long-term career development and continuous learning

Personal Attributes

• Professional and customer-focused approach
• Self-motivated with the ability to work independently
• Team-oriented with strong collaboration skills
• Resilient and composed in high-pressure situations
• Solution-driven and able to think creatively when resolving issues