Sales Account Executive

CITY GARDEN GRAND HOTEL; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

City Garden Grand Hotel in Makati City, Metro Manila is seeking a Sales Account Executive to manage key client relationships, identify opportunities, and drive revenue growth for hotel services and packages. You will be the primary contact for corporate and hospitality clients, delivering exceptional service while achieving sales targets.

The role requires experience in sales within hospitality, strong communication skills, and the ability to travel for client meetings.

Qualifications

• Experience in sales, account management or business development within hospitality
• Strong understanding of hotel industry, conference facilities and corporate packages
• Excellent communication and interpersonal skills to build client rapport
• Proven ability to meet and exceed sales targets and KPIs
• Proficient with CRM software and Microsoft Office applications

Responsibilities

• Identify and develop new business opportunities in hospitality and corporate events
• Manage and nurture existing client relationships for retention and upsell
• Prepare tailored proposals and quotations for clients
• Conduct site visits and product demonstrations for hotel facilities
• Negotiate contracts and terms to close bookings
• Maintain records of client interactions and sales activities in CRM
• Collaborate with operations, housekeeping and F&B for seamless experiences
• Track sales performance and pursue targets monthly and quarterly
• Attend events and trade shows to generate leads and network
• Provide market feedback to management about trends and competition

Skills

CRM software

Negotiation

Communication

Closing deals

Relationship building

Education

Bachelor's degree in Business/Hospitality/Marketing

Tools

MS Office

CRM systems

Job description

About the role

We are seeking a dynamic and results-driven Sales Account Executive to join the sales team at City Garden Grand Hotel. This is a full-time position based in Makati City, Metro Manila. As a Sales Account Executive, you will be responsible for managing and developing key client relationships, identifying new business opportunities, and driving revenue growth for our hotel's services and facilities. You will be the primary point of contact for our corporate and hospitality clients, ensuring exceptional service delivery and client satisfaction whilst achieving ambitious sales targets.

Key responsibilities

• Identify, prospect and develop new business opportunities within the hospitality, corporate events and conference sectors
• Manage and nurture existing client relationships to ensure retention and upselling of hotel services and packages
• Prepare and present tailored proposals and quotations to potential clients based on their specific requirements
• Conduct site visits and product demonstrations to showcase hotel facilities and amenities to prospective clients
• Negotiate contracts and terms with clients to secure bookings and ensure mutually beneficial agreements
• Maintain accurate records of all client interactions, proposals and sales activities in the customer relationship management (CRM) system
• Collaborate with internal teams including operations, housekeeping and food and beverage to ensure seamless client experiences
• Track sales performance metrics and work towards achieving monthly and quarterly sales targetsAttend industry events, networking functions and trade shows to generate leads and build relationships
• Provide regular feedback to management regarding market trends, competitor activities and client feedback

What we're looking for

• Experience in sales, account management or business development, preferably within the hospitality, hotel or tourism industry
• Strong understanding of the hotel industry, including knowledge of conference facilities, event planning and corporate packages
• Excellent communication and interpersonal skills with the ability to build rapport with clients at all levels
• Demonstrated ability to meet and exceed sales targets and key performance indicators
• Proficiency in using CRM software and Microsoft Office applications
• Strong negotiation and closing skills with a customer-focused approach
• Ability to work independently whilst collaborating effectively within a team environment
• Excellent organizational skills with the ability to manage multiple client accounts simultaneously
• Bachelor's degree in Business, Hospitality Management, Marketing or a related field is preferred
• Fluency in English; additional languages are advantageous
• Valid driver's license and willingness to travel for client meetings