SaaS Technical Support Specialist (Hybrid)

Momentive Software; Cebu City; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Medical benefits

Dental & Optical benefits

Hybrid work arrangement

Flexible PTO

Job summary

Momentive Software is seeking a Product Support professional to help clients maximize the value of a configurable SaaS platform. You will troubleshoot issues, deliver client training, and provide ongoing reporting on support cases.

The role emphasizes strong communication, collaboration with product teams, and the ability to translate technical jargon for non-technical clients. Hybrid work is available in the Philippines region.

Qualifications

• Relevant work experience preferred.
• Experience with software applications.
• Able to multi-task and stay organized.
• Excellent verbal and written communication.
• Team collaboration across levels.

Responsibilities

• Build and maintain respectful relationships with clients through responsive service.
• Learn the inner workings of a member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on using the platform.
• Provide reporting to clients on support status.
• Collaborate with Product Development to address bugs.

Skills

MS Word

PowerPoint

Excel

MS Outlook

HTML

CSS

JavaScript

Customer service

Communication skills

Job description

Momentive Software is seeking a Product Support professional to help clients maximize the value of a configurable SaaS platform. You will troubleshoot issues, deliver client training, and provide ongoing reporting on support cases.

The role emphasizes strong communication, collaboration with product teams, and the ability to translate technical jargon for non-technical clients. Hybrid work is available in the Philippines region.