SaaS Technical Support Specialist

Create Synergies Inc.; Pasay; On-site; PHP 279,000 - 558,000; Full time

Job summary

Create Synergies Inc. is seeking a Technical Support Representative to deliver high-quality technical assistance for a cloud-based software platform.

This role serves as the first point of contact for customers across multiple channels, providing timely troubleshooting and guidance to promote optimal platform adoption. The successful candidate will investigate issues, escalate where needed, and contribute to knowledge management, helping to maintain an exceptional customer support experience in

Qualifications

• Bachelor's or higher in CS/IT/IS or related field.
• 1–3 years in a customer-focused technical support environment.
• Experience supporting SaaS applications.
• Experience handling support via phone and email.

Responsibilities

• Serve as the primary point of contact for customer inquiries through phone, email, chat, and tickets.
• Diagnose, troubleshoot, and resolve issues in cloud-based SaaS applications.
• Prioritize and manage cases to meet service levels and document steps taken.
• Create or update knowledge base articles and assist in training teammates.

Skills

JavaScript

HTML

XML

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field

Job description

Create Synergies Inc. is seeking a Technical Support Representative to deliver high-quality technical assistance for a cloud-based software platform.

This role serves as the first point of contact for customers across multiple channels, providing timely troubleshooting and guidance to promote optimal platform adoption. The successful candidate will investigate issues, escalate where needed, and contribute to knowledge management, helping to maintain an exceptional customer support experience in