SaaS Support Specialist – Hybrid & Training Focus

Momentive Software, Inc.; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible PTO & Sick Leave

Hybrid Work Arrangement

Company-Paid Life Insurance

Hazard Pay

Job summary

Momentive Software in Cebu, Philippines is seeking a Customer Support Specialist-2 to deliver high-quality client service for a configurable member-management SaaS platform.

You will troubleshoot issues, train clients, and provide regular reports while collaborating with Product Development.

Candidates should have strong English, tech skills (HTML/CSS/JavaScript) and a proven track record in software support, thriving in a fast-paced, team-driven environment.

Qualifications

• Excellent communication and interpersonal skills.
• Proven customer service and technical support experience.
• Ability to learn and troubleshoot a SaaS platform.
• Strong multitasking and time-management in a fast-paced environment.
• Ability to translate technical jargon for non-technical clients.

Responsibilities

• Build and maintain respectful client relationships through service excellence.
• Troubleshoot and resolve client-reported issues in a SaaS platform.
• Train clients on platform usage and configurations.
• Provide status reporting on support cases to clients.
• Collaborate with Product Development to address bugs and enhance the product.

Skills

Customer service

Communication

Teamwork

Troubleshooting

Multi-tasking

Critical thinking

Tools

MS Word

PowerPoint

Excel

MS Outlook

HTML

CSS

JavaScript

Job description

Momentive Software in Cebu, Philippines is seeking a Customer Support Specialist-2 to deliver high-quality client service for a configurable member-management SaaS platform.

You will troubleshoot issues, train clients, and provide regular reports while collaborating with Product Development.

Candidates should have strong English, tech skills (HTML/CSS/JavaScript) and a proven track record in software support, thriving in a fast-paced, team-driven environment.