Salesforce Tech Support Specialist (Hybrid)

J-K Network Services; Pasay; Hybrid; PHP 334,800 - 390,600; Full time

Job summary

A leading IT/BPO provider in the Philippines is seeking a Technical Support Agent to provide expert support and enhance customer experience. You will serve as the first contact for customer inquiries and resolve complex technical issues. The ideal candidate has a Bachelor's degree in Computer Science or a related field, with 1-3 years' experience in customer support. This role offers a hybrid work setup and a competitive salary range from Php 30,000 to Php 35,000 gross monthly.

Qualifications

• 1-3 years of experience in a customer-focused support environment.
• Strong track record of driving improvements in customer experience.
• Ability to quickly learn and prioritize tasks.

Responsibilities

• Provide timely and expert support to deliver excellent customer experience.
• Serve as the first point of contact for inquiries and common requests.
• Resolve complex technical issues through effective communication.

Skills

Customer experience improvement

Excellent English communication

JavaScript familiarity

HTML familiarity

XML familiarity

Medallia familiarity

Salesforce Service Cloud familiarity

Education

Bachelor’s degree in Computer Science or related field

Job description

A leading IT/BPO provider in the Philippines is seeking a Technical Support Agent to provide expert support and enhance customer experience. You will serve as the first contact for customer inquiries and resolve complex technical issues. The ideal candidate has a Bachelor's degree in Computer Science or a related field, with 1-3 years' experience in customer support. This role offers a hybrid work setup and a competitive salary range from Php 30,000 to Php 35,000 gross monthly.