SaaS Renewal & Retention Specialist (AI-Guided)

Movate, Inc.; Taguig; On-site; PHP 420,000 - 700,000; Full time

Job summary

Movate, Inc. is seeking a Contract Renewal Specialist/Retention Specialist to manage renewal conversations and maintain high save and renewal rates. The role leverages Atlas and CRM tools to resume context-rich conversations and identify upsell opportunities.

Ideal candidates have 3–5 years in renewal or customer success for SaaS, strong English (CEFR B2) and excellent communication. The position requires on-site work in Taguig, with a focus on terms, concessions, and customer relationships.

Qualifications

• 3–5 years in renewal, customer success or account management, SaaS renewal exposure required
• CEFR B2 English (voice and written) verified via assessment
• Experience handling objections and save conversations, not just transactional renewals
• Able to work in AI-assisted workflows and interpret automated intent/sentiment data
• Strong verbal and written communication with judgment on terms and policy

Responsibilities

• Own renewal conversations escalated by Atlas for non-responders, negative sentiment, at-risk accounts
• Use Atlas Co-Pilot with account history to resume conversations with context
• Facilitate renewals at existing terms; escalate concessions or modifications to designated owner
• Identify upsell or expansion signals and route to internal owner
• Document interactions in CRM and Atlas logs with outcome and sentiment
• Meet or exceed renewal rate and save rate KPIs
• Participate in onboarding and coaching on SaaS renewal objection handling
• Flag patterns to inform coaching and Atlas automation
• Maintain positive relationships with customers at every touchpoint
• Perform other duties as assigned

Skills

Renewal experience

CEFR B2 English

CRM proficiency

Objection handling

Communication skills

Education

High School Graduate

Tools

Gainsight

CRM software

Job description

Movate, Inc. is seeking a Contract Renewal Specialist/Retention Specialist to manage renewal conversations and maintain high save and renewal rates. The role leverages Atlas and CRM tools to resume context-rich conversations and identify upsell opportunities.

Ideal candidates have 3–5 years in renewal or customer success for SaaS, strong English (CEFR B2) and excellent communication. The position requires on-site work in Taguig, with a focus on terms, concessions, and customer relationships.