SaaS Onboarding & Adoption Specialist

Iopex Technologies Inc; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

iOPEX Technologies Phil in Taguig is seeking a Customer Success/Onboarding specialist to guide customers through onboarding, deliver training, and ensure a smooth go-live experience.

You will manage post-implementation accounts, build relationships with key stakeholders, monitor platform usage, drive adoption, support renewals, and collaborate with Sales, Product, and Operations to improve the product for customers in a dynamic SaaS environment.

Responsibilities

• Guide customers through onboarding and training to ensure a smooth go-live.
• Manage post-implementation accounts and build relationships with key stakeholders.
• Monitor platform usage and drive user adoption.
• Support renewals and collaborate with Sales, Product, and Operations to improve the product for customers in a dynamic SaaS environment.

Job description

iOPEX Technologies Phil in Taguig is seeking a Customer Success/Onboarding specialist to guide customers through onboarding, deliver training, and ensure a smooth go-live experience.

You will manage post-implementation accounts, build relationships with key stakeholders, monitor platform usage, drive adoption, support renewals, and collaborate with Sales, Product, and Operations to improve the product for customers in a dynamic SaaS environment.