Night-Shift Customer Success Leader — BPO/SaaS Growth

iOPEX Tech; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

iOPEX Technologies is seeking a Customer Success Rockstar to drive long-term client partnerships and maximize value from our support solutions in a fast-paced environment.

You will guide customer success, manage onboarding and retention, and identify expansion opportunities while working closely with Sales, Marketing, and CESS teams. This onsite role in Taguig requires graveyard shift availability and a data-driven leadership style.

Qualifications

• Bachelor's degree or higher required.
• 3+ years leading a team of Customer Success or Account Management professionals.
• Strategic thinker able to implement, improve and analyze ideas and tactics.
• Strong coaching and ability to drive big goals with accountability.
• Detail-oriented, data-driven, high-energy leader who inspires others.
• Ability to take ownership of tasks and outcomes.
• Prior experience with SaaS and business platforms.
• Excellent Excel and data management skills.
• Willingness to work graveyard/night shift in Bonifacio Global City, Taguig.

Responsibilities

• Collaborate with cross-functional teams (CESS, Marketing, Sales) on customer success initiatives.
• Manage customer lifecycle events: onboarding, retention, up-sell, cross-sell, advocacy.
• Represent the voice of the customer to prioritize feature requests on the product roadmap.
• Serve as escalation point and first contact to help team win difficult deals with white-glove service.

Skills

Leadership

Strategic thinking

Coaching

Detail-oriented

Ownership

SaaS experience

Excel proficiency

Education

Bachelor's degree

Tools

Excel

Job description

iOPEX Technologies is seeking a Customer Success Rockstar to drive long-term client partnerships and maximize value from our support solutions in a fast-paced environment.

You will guide customer success, manage onboarding and retention, and identify expansion opportunities while working closely with Sales, Marketing, and CESS teams. This onsite role in Taguig requires graveyard shift availability and a data-driven leadership style.