SaaS Onboarding & Adoption Specialist

iOPEX Technologies; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

IOPEX Technologies Inc in Taguig is seeking a Customer Success/Onboarding specialist to guide customers through onboarding, deliver training, and ensure a smooth go-live experience.

You will manage post-implementation accounts, build relationships with key stakeholders, monitor platform usage, drive adoption, support renewals, and collaborate with Sales, Product and Operations to continuously improve the product for customers in a dynamic SaaS environment.

Qualifications

• Experience in customer success or onboarding for SaaS.
• Strong communication and relationship-building skills.
• Ability to drive user adoption and renewals.

Responsibilities

• Guide customers through onboarding and go-live.
• Deliver training and ensure smooth deployments.
• Manage post-implementation accounts and renewals.
• Collaborate with Sales, Product, and Operations to improve the product for customers.

Skills

Customer onboarding

Training delivery

Stakeholder management

SaaS platform

Renewals

Cross-functional collaboration

Tools

CRM (e.g., Salesforce)

Product analytics

Zendesk

Job description

iOPEX Technologies Phil in Taguig is seeking a Customer Success/Onboarding specialist to guide customers through onboarding, deliver training, and ensure a smooth go-live experience.

You will manage post-implementation accounts, build relationships with key stakeholders, monitor platform usage, drive adoption, support renewals, and collaborate with Sales, Product, and Operations to improve the product for customers in a dynamic SaaS environment.