SaaS Customer Support Specialist | Tech Troubleshooter

noriba GmbH; Cebu City; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits including Dependents

Flexible Planned Paid Time Off and Sick Leave

Hybrid Work Arrangement

Job summary

A leading technology company is seeking a Customer Support Specialist in Cebu City to enhance customer experiences by providing support for their SaaS platform. The ideal candidate will have 1-2 years of customer service experience and strong technical skills, especially in Office 365, HTML, and CSS. Responsibilities include troubleshooting client issues and training users on the product. Benefits include medical coverage, flexible leave policies, and a hybrid work arrangement.

Qualifications

• 1-2 years of customer service experience required.
• Ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Provide basic user support for a customer management SaaS platform.
• Troubleshoot and resolve client issues efficiently.
• Train clients on using the software effectively.

Skills

Customer service experience

Technical support skills

Teamwork

Time management

Problem-solving

Interpersonal skills

Education

High school diploma or its equivalent

Tools

Office 365

HTML

CSS

Job description

A leading technology company is seeking a Customer Support Specialist in Cebu City to enhance customer experiences by providing support for their SaaS platform. The ideal candidate will have 1-2 years of customer service experience and strong technical skills, especially in Office 365, HTML, and CSS. Responsibilities include troubleshooting client issues and training users on the product. Benefits include medical coverage, flexible leave policies, and a hybrid work arrangement.