SaaS Customer Support & Onboarding Specialist

Momentive Software, Inc.; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

A technology company is seeking a Customer Support Specialist in Cebu, Philippines. The role focuses on providing excellent user support, troubleshooting client issues on a SaaS platform, and training clients. Candidates should have a high school diploma and 1-2 years of customer service experience, preferably in a call-center setting. Strong knowledge of Office 365 applications and basic HTML/CSS skills are preferred. This position offers a hybrid work arrangement with competitive benefits.

Qualifications

• 1-2 years of customer service experience, preferably in a call-center environment.
• Strong technical knowledge of Office 365 applications including Word, Excel, and Outlook.
• Ability to communicate technical jargon to clients with limited technical knowledge.

Responsibilities

• Provide basic user support to enhance customer experience with the product.
• Troubleshoot and resolve client issues effectively.
• Train clients on the usage of a highly configurable platform.

Skills

Customer service experience

Technical troubleshooting

Interpersonal skills

Time management

Ability to work in a team

Organizational skills

Education

High school diploma or equivalent

Tools

Office 365

HTML

CSS

Job description

A technology company is seeking a Customer Support Specialist in Cebu, Philippines. The role focuses on providing excellent user support, troubleshooting client issues on a SaaS platform, and training clients. Candidates should have a high school diploma and 1-2 years of customer service experience, preferably in a call-center setting. Strong knowledge of Office 365 applications and basic HTML/CSS skills are preferred. This position offers a hybrid work arrangement with competitive benefits.