Collection & Dispute Specialist

Jaide Health; Metro Manila; Hybrid; PHP 446,000 - 625,000; Full time

Benefits offered by this job

HMO with Life Insurance

Dental Plan

Wellness Programs

Performance Bonuses & Incentives

Referral Program

Professional Development

24 Paid Leaves

Birthday & Work Anniversary Celebr...

Job summary

Guesty is looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. You will manage manual collection tasks, investigate payment disputes, and coordinate between our Customer Success and Finance teams to ensure data accuracy and smooth collection processes.

This full-time role in Manila offers a hybrid work setup, with opportunities to grow professionally and enjoy health and wellness perks as part of our global team.

Qualifications

• 1+ years in collections, accounts receivable, or finance operations (SaaS experience is a plus).
• Hands-on experience with Salesforce & Zuora.
• Detail-oriented with high accuracy when managing financial records.
• Excel proficiency is required.
• Excellent written and verbal English communication.
• Highly organized with strong follow-through on manual tasks and deadlines.

Responsibilities

• Support Dispute Resolution by preparing evidence for legal cases or settlement negotiations with data-backed summaries.
• Collaborate with Customer Success and Billing Ops to investigate errors and handle extension requests.
• Maintain Salesforce data accuracy; ensure Renewal Opportunities and Closed Lost statuses are correct.
• Proactive weekly follow-ups for overdue accounts with firm but professional communication to secure payments.

Skills

Detail-oriented

Communication (English)

Organizational skills

Accounts receivable knowledge

Tools

Salesforce

Zuora

Excel

Job description

Collection & Dispute Specialist

• Finance
• Philippines - Manila
• Junior
• Full-time

Description

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.

We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. Reporting to the Collection Lead, you will manage manual collection tasks, investigate payment disputes, and coordinate between our Customer Success and Finance teams to ensure data accuracy and smooth collection processes.

Responsibilities

• Support Dispute Resolution: Assist the Collection Lead in preparing evidence for legal cases or settlement negotiations by providing clear, data-backed case summaries.
• Align with CSM: Partner closely with our Customer Success and Billing Ops teams to investigate errors, handle payment extension requests, and ensure cross-departmental alignment.
• Maintain Data Integrity: Act as the guardian of our Salesforce data. Ensure that "Renewal Opportunities" and "Closed Lost" statuses are 100% accurate to prevent billing errors.
• Proactive Follow-ups: Manage the weekly follow-up cycle for overdue accounts, ensuring firm but professional communication to secure payments.

Requirements

• Experience: 1+ years in collections, accounts receivable, or finance operations (SaaS experience is a plus).
• Systems: Hands-on experience with Salesforce & Zuora is highly preferred.
• Detail-Oriented: Maintains a high level of accuracy when managing financial records and updating account data.
• Excel Skills: Proficient.
• Communication: Exceptional written and verbal English skills.
• Operational Focus: Highly organized, excellent at following through on manual tasks and meeting recurring deadlines.

_________________________________________________________

Why You’ll Love Working With Us in Manila!

Welcome to our Manila team! Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Enjoy the best of both worlds with our hybrid work setup- focus at home, collaborate in the office.

Health & Wellness, Covered

• HMO with Life Insurance – Your health is our top priority.
• Dental Plan – For you and one lucky dependent.
• Wellness Programs – Stay sharp, stay healthy, stay balanced.

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact.
• Referral Program – Bring in awesome people and earn rewards!
• Professional Development – Learn, lead, and level up your career.

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
• Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
• Team Events – We work hard and party harder!

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games – Yes, really.
• Unlimited Coffee – Your caffeine needs, fully supported.
• Fun Workspaces – Collaboration, comfort, and good vibes only.

Work Setup

• Hybrid

Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.