Collection & Dispute Specialist

Guesty Inc.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Guesty Inc. is a dynamic global hospitality technology platform seeking a meticulous Collection & Dispute Specialist to join our finance operations team in the Philippines.

Reporting to the Collection Lead, you will manage manual collection tasks, investigate payment disputes, and coordinate between Customer Success and Finance to ensure data accuracy and smooth collection processes.

Qualifications

• Proven ability to manage collections and disputes in a finance operations context.

Responsibilities

• Manage manual collection tasks and monitor payment statuses.
• Investigate payment disputes and coordinate between Customer Success and Finance to reconcile data.
• Ensure data accuracy and smooth collection processes.

Skills

Detail-oriented

Financial processes

Job description

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.

We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. Reporting to the Collection Lead, you will manage manual collection tasks, investigate payment disputes, and coordinate between our Customer Success and Finance teams to ensure data accuracy and smooth collection processes.