SaaS Collections & Disputes Specialist

Guesty; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup

Health insurance

Wellness programs

Bonuses & incentives

Employee referral program

Professional development

Paid time off

Job summary

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We are looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines.

You will manage accounts, investigate payment disputes, and coordinate between Customer Success and Finance to ensure data accuracy and smooth collection processes.

Qualifications

• 1+ years of experience in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
• Strong Excel skills.
• Excellent written and verbal English communication skills.
• High attention to detail, especially in financial and system-based data.
• Strong ability to manage recurring operational tasks with consistency and accuracy.
• Comfortable working in a cross-functional, process-driven environment.

Responsibilities

• Manage weekly follow-ups for overdue accounts through structured, professional written communication.
• Monitor outstanding balances and ensure accounts are consistently tracked and actioned within agreed timelines.
• Investigate billing issues, payment discrepancies, and account inconsistencies by reviewing invoices, system data, and customer records.
• Support the Collection Lead in preparing clear, structured documentation and summaries for escalations, settlements, or legal review cases.
• Partner with Customer Success Managers and Billing Operations to resolve account issues, manage payment extension requests, and ensure alignment across customer-facing and finance teams.
• Maintain accurate Salesforce records, including Renewal Opportunities and Closed Lost statuses.
• Ensure consistency and accuracy of data across Salesforce and Zuora to prevent billing and collection errors.

Skills

Excel

English communication

Attention to detail

Collections

Accounts Receivable

Finance operations

Salesforce

Zuora

Tools

Salesforce

Zuora

Job description

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We are looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines.

You will manage accounts, investigate payment disputes, and coordinate between Customer Success and Finance to ensure data accuracy and smooth collection processes.