Collections Specialist: Cut DSO & Ensure Timely Payments

LaunchDarkly Group; Hinoba-an; On-site; PHP 600,000 - 800,000; Full time

Job summary

LaunchDarkly is seeking an Associate Collections Specialist in the Philippines to ensure timely payments, resolve invoice disputes, and manage cash applications. You will monitor aging, follow up on past-due invoices, and collaborate with Sales, Customer Success, and Billing to keep accounts current.

Ideal candidates have 2–3 years in AR/collections, strong NetSuite and Excel skills, and a proven ability to balance volume with accuracy.

Qualifications

• 2–3 years of experience in collections, accounts receivable, or a related finance role.
• Working knowledge of NetSuite, including cash application and account reconciliation.
• History of improving collections outcomes (e.g., reduced DSO, aged receivables, recovery rates).
• Ability to work independently and prioritize a high volume of accounts and tasks.
• Excellent communication and problem-solving skills, with a track record of resolving customer issues professionally.
• Strong attention to detail and comfort working with financial data and reconciliations.
• Proficiency in Microsoft Excel.

Responsibilities

• Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email.
• Prioritize and manage multiple accounts and deadlines independently, escalating high-risk accounts as needed.
• Build and maintain a track record of improving collections performance, including reducing DSO and aged receivables.
• Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience.
• Apply incoming customer payments to invoices and accounts in NetSuite and reconcile.
• Perform regular cash and account reconciliations to ensure accurate reflections of payments and adjustments.
• Research and resolve unapplied cash, short payments, and discrepancies promptly.

Skills

Attention to detail

Communication skills

Problem solving

Time management

Independent work

Tools

NetSuite

Microsoft Excel

Job description

LaunchDarkly is seeking an Associate Collections Specialist in the Philippines to ensure timely payments, resolve invoice disputes, and manage cash applications. You will monitor aging, follow up on past-due invoices, and collaborate with Sales, Customer Success, and Billing to keep accounts current.

Ideal candidates have 2–3 years in AR/collections, strong NetSuite and Excel skills, and a proven ability to balance volume with accuracy.