SaaS Billing Operations Specialist — Invoicing & Revenue Ops

Exypnox Inc; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Exypnox Inc is seeking a Billing Operations Specialist to support the Order-to-Cash cycle, handling invoicing, collections and account administration across multiple systems. The role requires collaboration with Sales and cross-functional teams to ensure accurate billing and timely revenue recognition.

The successful candidate will manage customer inquiries via Zendesk, maintain data integrity across Salesforce, NetSuite and Excel, and participate in audits.

Qualifications

• Bachelor's degree in Accounting or Finance is required.
• 3+ years of experience in Accounting and Finance with familiarity with GAAP and revenue recognition standards.
• Experience with Zendesk, Salesforce and NetSuite; proficiency in Excel.

Responsibilities

• Process and monitor customer invoices with accurate service start/end dates for revenue recognition.
• Review contracts to ensure accurate and timely invoicing.
• Maintain billing accuracy using standard templates and validate billing information.
• Support Salesforce-driven billing operations to ensure accurate, timely invoicing.
• Serve as a point of contact for customer billing inquiries via Zendesk and resolve discrepancies.
• Apply customer payments and monitor outstanding receivables; assist with collections.
• Create and configure user accounts for new customers and manage account modifications.
• Prepare documentation for audits and maintain data integrity across Salesforce, NetSuite, Zendesk and Excel.
• Identify opportunities to improve billing processes and efficiency.

Skills

Communication skills

Customer service mindset

Multitasking

Attention to detail

Education

Bachelor's degree in Accounting or Finance

Tools

Zendesk

Salesforce

NetSuite

Excel

Job description

Exypnox Inc is seeking a Billing Operations Specialist to support the Order-to-Cash cycle, handling invoicing, collections and account administration across multiple systems. The role requires collaboration with Sales and cross-functional teams to ensure accurate billing and timely revenue recognition.

The successful candidate will manage customer inquiries via Zendesk, maintain data integrity across Salesforce, NetSuite and Excel, and participate in audits.