Billing Operations Specialist | SaaS Billing | Hyrbrid

Exypnox Inc; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Exypnox Inc is seeking a Billing Operations Specialist to support the Order-to-Cash cycle, handling invoicing, collections and account administration across multiple systems. The role requires collaboration with Sales and cross-functional teams to ensure accurate billing and timely revenue recognition.

The successful candidate will manage customer inquiries via Zendesk, maintain data integrity across Salesforce, NetSuite and Excel, and participate in audits.

Qualifications

• Bachelor's degree in Accounting or Finance is required.
• 3+ years of experience in Accounting and Finance with familiarity with GAAP and revenue recognition standards.
• Experience with Zendesk, Salesforce and NetSuite; proficiency in Excel.

Responsibilities

• Process and monitor customer invoices with accurate service start/end dates for revenue recognition.
• Review contracts to ensure accurate and timely invoicing.
• Maintain billing accuracy using standard templates and validate billing information.
• Support Salesforce-driven billing operations to ensure accurate, timely invoicing.
• Serve as a point of contact for customer billing inquiries via Zendesk and resolve discrepancies.
• Apply customer payments and monitor outstanding receivables; assist with collections.
• Create and configure user accounts for new customers and manage account modifications.
• Prepare documentation for audits and maintain data integrity across Salesforce, NetSuite, Zendesk and Excel.
• Identify opportunities to improve billing processes and efficiency.

Skills

Communication skills

Customer service mindset

Multitasking

Attention to detail

Education

Bachelor's degree in Accounting or Finance

Tools

Zendesk

Salesforce

NetSuite

Excel

Job description

We are looking for a highly motivated, detail-oriented Billing Operations Specialist to support the operational backbone of our Order-to-Cash (O2C) cycle. In this role, you will independently manage and support critical billing operations, including provisioning, billing support, invoicing, and collections activities across multiple financial systems.

Key Responsibilities

Billing & Revenue Operations

• Process and monitor customer invoices, ensuring accurate service start and end dates for proper revenue recognition.
• Review contracts, including non-standard terms, to ensure accurate and timely invoicing.
• Maintain billing accuracy by applying standard invoicing templates and validating customer billing information.
• Support Salesforce-driven billing operations to ensure opportunities are invoiced accurately and on time.

Customer Billing & Account Management

• Serve as a point of contact for customer billing inquiries through Zendesk, providing timely and professional support.
• Research, investigate, and resolve billing discrepancies, invoice issues, and account-related concerns.
• Partner with Sales and cross-functional teams to resolve customer billing issues and ensure a seamless customer experience.

Accounts Receivable & Collections

• Apply customer payments accurately and maintain customer account balances.
• Monitor outstanding receivables and assist with collection activities, including customer follow-ups on overdue accounts.
• Work closely with Sales and customers to resolve payment issues and reduce aged receivables.

User Provisioning & Account Administration

• Create and configure user accounts for new customers, including roles, permissions, and feature access.
• Maintain existing customer accounts by processing account modifications, permission updates, and access requests.
• Ensure customer account configurations remain accurate across business systems.

Audit, Compliance & Operational Excellence

• Prepare and maintain supporting documentation for internal and external audits.
• Handle confidential financial and customer information with a high degree of accuracy and discretion.
• Monitor operational KPIs and maintain data integrity across Salesforce, NetSuite, Zendesk, and Excel.
• Identify opportunities to improve billing processes, accuracy, and operational efficiency.

Available Shift Schedules

• 4:00 PM - 1:00 AM, Mondays to Fridays
• 11:00 PM - 8:00 AM, Mondays to Fridays

Office Days:

Hybrid. Strictly one (1) office day a week in BGC (Must live and work within Metro Manila)

Skills and Qualifications

• Bachelor's degree in Accounting or Finance, or equivalent.
• 3+ years of experience in Accounting and Finance with familiarity with GAAP and basic revenue recognition standards
• Experienced with ticketing software (Zendesk)
• Experience using CRM platforms (Salesforce)
• Experience using ERP softwares (NetSuite)
• Proficient in Excel
• You are action-oriented with excellent written and oral communication skills and a customer service mindset
• You are a hero in multitasking, prioritizing tasks, and meeting deadlines
• Your superpower is solving problems with a consistent attention to detail
• While this is a Hybrid role, employees must be based in Metro Manila and work from within Metro Manila due to operational requirements.

What we offer:

• Competitive compensation package!
• Hybrid work setup! Enjoy the flexibility of working from home 4 days a week (Must live and work within Metro Manila)
• Full HMO coverage after 6 months from PhilCare!
• Competitive compensation package inclusive of night differential and allowances!
• Opportunities for growth and development — be part of a high-performing, collaborative global team where your work makes an impact.

Interview Process

• Initial Interview with Exypnox
• Aptitude and English Test
• Background Check & Client Interviews

About Exypnox and NinjaOne:

Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations.

NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system. This simplifies workflows, boosts technician efficiency, and improves user satisfaction.

Trusted by over 40,000 customers in in 140+ countries, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top-rated software in its category on G2 and Gartner Digital Markets for more than three years.