Cruise Line Booking & Support Specialist

Magellan Solutions; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Magellan Solutions in the Philippines seeks an inbound customer support agent for cruise line travel accounts. You will handle bookings, rescheduling, cancellations, and basic credit card processing, delivering clear, courteous service to callers and online inquiries.

Ideal candidates have at least two years in travel-related BPO, strong English communication, and the ability to navigate multiple tools to resolve issues accurately.

Qualifications

• Can hold a conversation and ask clarifying questions.
• Preference for agents with at least 2 years of experience in travel-related LOB.
• Experience using Sabre, Amadeus, or Cruise-line platforms.
• Booking, rebooking, cancellations and related support experience.

Responsibilities

• Provide inbound customer support for travel bookings.
• Handle bookings, rescheduling and cancellations.
• Process basic credit card transactions when required.

Skills

Good communication

English proficiency

Travel BPO

Multitasking

Tools

Sabre

Amadeus

Cruising Power

Job description

Magellan Solutions in the Philippines seeks an inbound customer support agent for cruise line travel accounts. You will handle bookings, rescheduling, cancellations, and basic credit card processing, delivering clear, courteous service to callers and online inquiries.

Ideal candidates have at least two years in travel-related BPO, strong English communication, and the ability to navigate multiple tools to resolve issues accurately.