RTS & Claims Operations Lead

SPX Express; Manila; On-site; PHP 402,000 - 536,000; Full time

Job summary

SPX Express is seeking a qualified professional to oversee the Return to Shipper/Seller (RTS) process and ensure timely dispatch of RTS parcels in line with SOPs and KPIs. You will collaborate with the Claims, SOC Ops, and Fleet Management teams to manage past-due items and optimize dispatch performance.

The role requires strong data management, detail orientation, and excellent communication skills. Calamba, Laguna will be the primary assignment, with opportunities to contribute to process

Qualifications

• Must be a Bachelor’s degree graduate of Industrial/Management Engineering or any related field.
• With at least 5–8 years of relevant experience in warehousing, e-commerce, logistics, or related fields.
• Must be keen on details and data management.
• Highly knowledgeable in RTS and Claims process.
• Knowledgeable in using process improvement tools.
• Knowledgeable in MS Office and Google Applications.
• With good interpersonal and communication skills.
• Willing to be assigned in Calamba, Laguna.

Responsibilities

• Manage overall Return to shipper/seller process.
• Ensure that all RTS parcels are dispatched according to the given SOP and KPIs.
• Collaborate with the claims team to manage past-due items and ensure minimal claims on RTS.
• Work closely with the SOC Ops team, Middle Mile, and Fleet Management on the timely dispatch of parcels.
• Participate in the development and implementation process strategies and tactical execution.
• Assess manpower needs and work will support team for proper allocation.
• Provide guidance to the RTS/Claims team, evaluate team’s performance and provide necessary training to continuous growth.

Skills

5-8 years logistics experience

Attention to detail

Data management

Interpersonal and communication skills

RTS knowledge

Education

Bachelor's degree in Industrial/Management Engineering

Tools

MS Office

Google Applications

Job description

SPX Express is seeking a qualified professional to oversee the Return to Shipper/Seller (RTS) process and ensure timely dispatch of RTS parcels in line with SOPs and KPIs. You will collaborate with the Claims, SOC Ops, and Fleet Management teams to manage past-due items and optimize dispatch performance.

The role requires strong data management, detail orientation, and excellent communication skills. Calamba, Laguna will be the primary assignment, with opportunities to contribute to process