Round-the-Clock Customer Support & Coordination Associate

Creathink Solutions.Inc; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Creathink Solutions.Inc is seeking a customer-focused professional to assist candidates and clients, manage applications, and deliver a smooth experience across communications channels. The role requires clear English, strong organizational skills, and the ability to multitask in a fast-paced, process-driven environment.

You will handle inquiries, update records, coordinate with internal teams, and maintain professionalism while supporting daily operations.

Qualifications

• 1 year of experience in BPO, customer service, recruitment, healthcare, or compliance administration preferred.
• Excellent verbal and written English communication skills.
• Willingness to work a 24/7 shifting schedule, including weekends as required by client operations.
• Experience using CRM systems and handling administrative tasks is an advantage.

Responsibilities

• Respond to candidate and client inquiries via phone, email, and chat
• Handle inbound and outbound calls for follow-ups, coordination, and support
• Process applications and maintain accurate records in the CRM system
• Provide timely updates to ensure a positive customer experience
• Coordinate with internal teams to resolve concerns and complete requests efficiently
• Maintain professionalism, empathy, and accuracy in all interactions
• Escalate issues when necessary and follow established company procedures
• Support daily operations and contribute to team performance goals

Skills

English communication

Attention to detail

Multitasking

Organizational skills

Tools

CRM systems

Job description

Creathink Solutions.Inc is seeking a customer-focused professional to assist candidates and clients, manage applications, and deliver a smooth experience across communications channels. The role requires clear English, strong organizational skills, and the ability to multitask in a fast-paced, process-driven environment.

You will handle inquiries, update records, coordinate with internal teams, and maintain professionalism while supporting daily operations.