Customer Support Associate (Healthcare BPO)

Creathink Solutions.Inc; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Creathink Solutions.Inc is seeking a customer-focused professional to assist candidates and clients, manage applications, and deliver a smooth experience across communications channels. The role requires clear English, strong organizational skills, and the ability to multitask in a fast-paced, process-driven environment.

You will handle inquiries, update records, coordinate with internal teams, and maintain professionalism while supporting daily operations.

Qualifications

• 1 year of experience in BPO, customer service, recruitment, healthcare, or compliance administration preferred.
• Excellent verbal and written English communication skills.
• Willingness to work a 24/7 shifting schedule, including weekends as required by client operations.
• Experience using CRM systems and handling administrative tasks is an advantage.

Responsibilities

• Respond to candidate and client inquiries via phone, email, and chat
• Handle inbound and outbound calls for follow-ups, coordination, and support
• Process applications and maintain accurate records in the CRM system
• Provide timely updates to ensure a positive customer experience
• Coordinate with internal teams to resolve concerns and complete requests efficiently
• Maintain professionalism, empathy, and accuracy in all interactions
• Escalate issues when necessary and follow established company procedures
• Support daily operations and contribute to team performance goals

Skills

English communication

Attention to detail

Multitasking

Organizational skills

Tools

CRM systems

Job description

About the role

You will assist candidates and clients, manage applications, and help deliver a smooth and professional customer experience. This position is ideal for someone with excellent communication skills who thrives in a fast-paced, customer-focused environment.

Key responsibilities

• Respond to candidate and client inquiries via phone, email, and chat

• Handle inbound and outbound calls for follow-ups, coordination, and support

• Process applications and maintain accurate records in the CRM system

• Provide timely updates to ensure a positive customer experience

• Coordinate with internal teams to resolve concerns and complete requests efficiently

• Maintain professionalism, empathy, and accuracy in all interactions

• Escalate issues when necessary and follow established company procedures

• Support daily operations and contribute to team performance goals

About you

• At least 1 year of experience in BPO, customer service, recruitment, healthcare, or compliance administration is preferred
• Excellent verbal and written English communication skills
• Comfortable working on a 24/7 shifting schedule, including weekends as required by client operations
• Experience using CRM systems and handling administrative tasks is an advantage
• Strong attention to detail with excellent organizational and multitasking skills
• Able to work effectively in a fast-paced, process-driven environment