RMA & Preventive Maintenance Specialist

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC.; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC. is seeking a technically skilled support professional in the Philippines to perform root-cause analysis for RMAs and prepare preventive maintenance reports for warranty and non-warranty items.

The role involves coordinating with Business Development and Project Manager for cost estimates, submitting status reports, and communicating progress to customers and Sales, ensuring timely resolutions and thorough documentation.

Qualifications

• Experience performing root-cause analysis for RMAs.
• Prepare preventive maintenance reports for warranty and non-warranty items.
• Coordinate with Business Development and Project Manager for cost estimates.
• Submit status reports and document progress to customers and Sales.

Responsibilities

• Analyze RMAs to identify root causes.
• Prepare preventive maintenance reports.
• Coordinate with BD and PM for cost estimates.
• Communicate progress to customers and Sales; ensure timely resolutions; maintain thorough documentation.

Skills

Root-cause analysis

Customer communication

Documentation

Cross-functional coordination

Job description

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC. is seeking a technically skilled support professional in the Philippines to perform root-cause analysis for RMAs and prepare preventive maintenance reports for warranty and non-warranty items. The role involves coordinating with Business Development and Project Manager for cost estimates, submitting status reports, and communicating progress to customers and Sales, ensuring timely resolutions and thorough documentation.