Warranty Service & RMA Coordinator

Vertiv; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Vertiv, a global leader in critical digital infrastructure, seeks a Service Support Coordinator II in the Philippines to manage warranty replacements, service requests, and RMAs across the region. You will coordinate with Technical Support, Logistics, and Trade Compliance to ensure timely resolutions and excellent customer experience.

Ideal candidates have a Bachelor's degree or equivalent, 1–2 years in warranty or service operations, and strong attention to detail, communication, and

Qualifications

• Bachelor's degree or equivalent work experience.
• 1–2 years of experience in Service Operations, Warranty Administration, Order Management, Customer Service, or related support function.
• Experience with service management systems, case management tools, and ERP platforms preferred.
• Strong attention to detail and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Process warranty replacement and Free of Charge (FOC) orders in accordance with established business procedures.
• Create and manage service requests, ensuring accurate customer, product, and serial number validation.
• Verify previous replacement history before processing warranty transactions.
• Maintain and update cases in Redwood to ensure complete case documentation and transaction traceability.
• Coordinate Return Material Authorization (RMA) activities, including approved replacement and repair requests.
• Monitor packing and shipment status using tracking tools and systems.
• Ensure complete and accurate transaction records within service management systems.

Skills

Attention to detail

Problem-solving

Communication skills

Stakeholder management

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

Service management systems

Case management tools

ERP platforms

Job description

Vertiv, a global leader in critical digital infrastructure, seeks a Service Support Coordinator II in the Philippines to manage warranty replacements, service requests, and RMAs across the region. You will coordinate with Technical Support, Logistics, and Trade Compliance to ensure timely resolutions and excellent customer experience.

Ideal candidates have a Bachelor's degree or equivalent, 1–2 years in warranty or service operations, and strong attention to detail, communication, and