RMA Technical Coordinator

Pronet Systems Integrated Network Solution Inc.; Quezon City; On-site; PHP 268,000 - 446,000; Full time

Job summary

A technology solutions company in Quezon City seeks a candidate for a technical support role. Responsibilities include processing RMA requests, providing technical assessments, and coordinating preventive maintenance efforts. A Bachelor’s degree in a technical field and 1 year of experience in technical support are preferred. Attention to detail is crucial for success in this role.

Qualifications

• Bachelor’s degree in Computer Engineering, ECE, IT, or Computer Science required.
• 1 year of experience in technical support.
• Background in project technical support preferred.
• High attention to detail and accuracy

Responsibilities

• Process and categorize root cause analysis for RMA requests.
• Provide technical support assessments to reduce processing time.
• Coordinate accounts for proper costing of preventive maintenance.
• Coordinate with Business Development and Project Manager on preventive maintenance costing.
• Submit status reports for preventive maintenance.
• Submit recommendations for accounts due for preventive maintenance.
• Communicate status and schedules to customers and Sales.
• Code repair and replacement requests and escalate as needed.
• Enter and analyze data to identify trends in repairs.

Skills

Technical support

Data analysis

Attention to detail

Education

Bachelor’s degree in Technical or IT related course

Job description

Responsibilities

• Process, categorize root cause analysis every time there is RMA request.
• Regulate the cause of the problem and shorten the process by providing the right technical support assessment.
• Provide reports subject for preventive maintenance, items under warranty and out of warranty.
• Coordinate to different Business Development, Project Manager regarding to their handle account for proper costing of Preventive Maintenance.
• Submit reports of status of Preventive Maintenance.
• Submit recommendation of accounts due to preventive maintenance.
• Communicate status and schedule to customers and Sales.
• Code repair and replacement requests and forward when other departments must fulfill.
• Enter data, analyze data, and identify trends in repair and replacement requests

Qualifications

• Candidate must possess at least Bachelor’s/College Degree Technical or ITrelated course such as (Computer Engineering, ECE, IT, Computer Science)
• Preferably 1 year experience employee specialize Technical support
• With background in project technical support
• High attention to detail and accuracy