RMA & Preventive Maintenance Operations Specialist

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC.; Metro Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC. is seeking a technically skilled support professional in the Philippines to perform root-cause analysis for RMAs and prepare preventive maintenance reports for warranty and non-warranty items.

The role involves coordinating with Business Development and Project Manager for cost estimates, submitting status reports, and communicating progress to customers and Sales, ensuring timely resolutions and thorough documentation.

Qualifications

• Root-cause analysis for RMAs and warranty items.
• Technical troubleshooting and problem assessment.
• Clear documentation and reporting requirements.

Responsibilities

• Perform root-cause analysis for RMAs and warranty items.
• Prepare preventive maintenance reports for items under warranty and out of warranty.
• Coordinate with Business Development and Project Manager for preventive maintenance costing.
• Submit status reports and communicate progress to customers and Sales to ensure timely resolution.

Job description

PRONET SYSTEMS INTEGRATED NETWORK SOLUTION, INC. in the Philippines seeks a technically skilled support professional to perform root-cause analysis for RMAs, assess problems accurately, and prepare preventive maintenance reports for items under warranty and out of warranty. You will coordinate with Business Development and Project Manager for preventive maintenance costing, submit status reports, and communicate progress to customers and Sales, ensuring timely resolution and clear documentation