Risk Support (Fraud Analyst) | FinTech Account | 30K Joining Bonus

Cognizant Technology Solutions Corporation; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Cognizant is seeking a detail-oriented professional to provide exceptional customer support across phone, chat, and email channels within our Financial Crimes operations.

You will investigate user issues, escalate bugs, advocate for customers, and contribute to the knowledge base while maintaining strong collaborative relationships with the team and clients.

Qualifications

• Bachelor’s degree in any discipline.
• At least 2 years of BPO/contact center experience.
• Extensive fraud analysis, investigation, and review experience with financial accounts.
• Experience in financial services including banking, payments, FinTechs.

Responsibilities

• Provide support via phone, chat, and email.
• Investigate user issues and escalate bugs promptly.
• Advocate for users and share feedback with the team.
• Update internal knowledge base with new findings.
• Establish effective working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews including sanctions screening and transaction monitoring alerts.

Skills

Customer support

Fraud analysis

Financial services

Education

Bachelor's degree

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and escalated bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor’s degree in any discipline
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts – fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTech’s.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for the joining bonus.

Your future starts here—grow, thrive, and make an impact with Cognizant.