Fraud Prevention & Risk Operations Analyst | FinTech Account

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Philippines Inc. is seeking a customer support specialist to deliver an excellent service experience to clients via phone, chat, and email.

The role involves investigating user issues, escalating bugs so they can be resolved quickly, and advocating for users while updating the internal knowledge base. You will collaborate with multi-disciplinary teams on Financial Crimes reviews, including sanctions screening and transaction monitoring alerts, leveraging your BPO

Formación

• Bachelor’s degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center.
• Experience with financial accounts – fraud analysis, investigation and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsabilidades

• Provide support to customers via phone, chat, and email.
• Investigate user issues and escalate bugs for quick resolution.
• Advocate for users and share feedback with the team.
• Update the internal knowledge base with new findings.
• Build effective relationships with team members and customers.
• Handle operational tasks for Financial Crimes reviews, including sanctions screening and transaction monitoring.

Conocimientos

Excellent communication

BPO experience

Fraud analysis

Financial services knowledge

Educación

Bachelor's degree

Descripción del empleo

Cognizant is a global professional services company that helps organizations modernize technology, transform operations, and create exceptional customer experiences. Join a team of over 270,000 professionals worldwide and build a rewarding career in the fast-growing areas of FinTech, Risk Operations, and Customer Support.

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email

• Investigate and research user issues and identify and **escalate** bugs so they can be resolved as quickly as possible

• Advocate for users and pass ideas and best practices on to the rest of the team

• Update the internal knowledge base when you discover something new

• Establish effective working relationships with team members and customers

• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor’s degree in any discipline

• Excellent communication skills

• At least 2 years of experience in a BPO or contact center environment.

• With extensive experience in handling financial accounts – fraud analysis, investigation, and review

• Experience in financial services including banking, payments, and FinTech’s.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Your future starts here—grow, thrive, and make an impact with Cognizant.