Fraud & Risk Analyst | FinTech Account | ₱30K Joining Bonus

Cognizant; Quezon City; Presencial; PHP 335 000 - 614 000; Tempo integral

Resumo da oferta

Cognizant is a leading global professional services company with a presence in the Philippines. The role focuses on delivering excellent customer support across phone, chat, and email, while researching issues, escalating bugs, and advocating for users.

You’ll also perform Financial Crimes review tasks such as sanctions screening and transaction monitoring alerts. Minimum qualifications include a Bachelor’s degree and at least 2 years in a BPO or contact center, with extensive experience in

Qualificações

• Bachelor’s degree in any discipline.
• At least 2 years of experience in a BPO or contact center.
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsabilidades

• Provide excellent support to customers via phone, chat, and email.
• Investigate and research user issues and escalate bugs.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new learnings.
• Establish effective working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerts.

Conhecimentos

BPO experience

Fraud analysis

Financial accounts handling

FinTechs knowledge

Formação académica

Bachelor’s degree in any discipline

Descrição da oferta de emprego

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and escalated bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor’s degree in any discipline
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts – fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTech’s.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for the joining bonus.

Your future starts here—grow, thrive, and make an impact with Cognizant.