Risk Support (Fraud Analyst) | FinTech Account | 30K Joining Bonus

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 391.000 - 670.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Joining bonus

iPhone promo

Descripción de la vacante

Cognizant Philippines is seeking a customer-focused professional to support customers via phone, chat, and email, while researching issues and escalating bugs for fast remediation. You will advocate for user needs, contribute to the knowledge base, and collaborate with teams.

The role includes operational duties in Financial Crimes reviews, including sanctions screening and transaction monitoring alerts. The position requires a degree in any field, strong communication, and at least 2 years in a

Formación

• Bachelor's degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts - fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTech's.

Responsabilidades

• Provide excellent support to customers via phone, chat and email.
• Investigate user issues and identify bugs for quick resolution.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new findings.
• Establish strong working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews including sanctions screening and transaction monitoring alerts.

Conocimientos

Communication skills

BPO experience

Fraud analysis

FinTech knowledge

Educación

Bachelor's degree

Descripción del empleo

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email

• Investigate and research user issues and identify and elevate bugs so they can be resolved as quickly as possible

• Advocate for users and pass ideas and best practices on to the rest of the team

• Update the internal knowledge base when you discover something new

• Establish effective working relationships with team members and customers

• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor's degree in any discipline

• Excellent communication skills

• At least 2 years of experience in a BPO or contact center environment.

• With extensive experience in handling financial accounts - fraud analysis, investigation, and review

• Experience in financial services including banking, payments, and FinTech's.

Why Join Us?

At Cognizant, we don't just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat - you're building a future.

• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for the joining bonus.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Your future starts here - grow, thrive, and make an impact with Cognizant.