Customer Experience Associate | Financial Technology Account

Cognizant; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development

Inclusive culture

Global company

Job summary

Cognizant is a global leader providing diverse digital and technology services. The role focuses on delivering high-quality tech support to customers across channels, with emphasis on financial services domains and reliable problem resolution.

Join Cognizant’s BPO-centric team for career growth, competitive benefits, and ongoing training in a collaborative environment. This on-site position offers opportunities to advance within a global organization.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Skills

Customer service

Troubleshooting

Technical support

Financial Services exposure

Education

Two years of college completed

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Requirements

• Completed at least 2 years in college with no back subjects
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support
• Help Desk Support
• Technical Troubleshooting
• Customer Service Operations

Why Cognizant?

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Grow Your Career With a Global Leader

Join Cognizant and support innovative Financial Technology solutions while building a successful long-term career.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for this offer.