Customer Support Specialist | Financial Technology Account

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Career growth

Learning and development programs

Competitive compensation and benefits

Inclusive work environment

iPhone promo participation

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking candidates with customer service and technical support skills for a BPO role in Metro Manila.

The position emphasizes clear English communication, problem solving, and delivering support through phone, email, and chat channels. Candidates should have at least 18 months of BPO experience and completed at least two years of college with no back subjects.

Qualifications

• At least 2 years of college completed with no back subjects.
• At least 18 months in a BPO environment.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Strong English communication skills.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Skills

English communication

Customer service

Troubleshooting

Education

Two years of college or currently enrolled

Job description

Cognizantisaglobalorganizationservingclientsacrossmultipleindustrieswithadeepsetofofferingsprovidedbyourpracticeareasandsupportedbycorporateandenablingfunctions.Employingroughly270,000talentedassociatesworldwide,Cognizantisdedicatedtoanticipatingandsolvingclients’toughestproblemsandenablingthemtothriveinthedigitalera.JoinusandBeCognizant!

Requirements

• Completed at least 2 years in college with no back subjects

• At least 18 months BPO experience

• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred

• Strong English communication skills

• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers

• Troubleshoot account and system-related issues

• Deliver excellent customer service through phone, email, and chat channels

• Document customer interactions accurately

• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support

• Financial Services Customer Support

• FinTech Support

• Help Desk Support

• Technical Troubleshooting

• Customer Service Operations

Why Cognizant?

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*