Risk Specialist

Cognizant; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant is hiring for a Merchant Verification Specialist in Metro Manila. You will verify application details, examine and validate merchant identity, and run checks in internal and external databases to confirm information and supportability.

You will investigate discrepancies, document red flags, and compare described products and merchant information to account data, ensuring accuracy and reducing risk for our global clients.

Qualifications

• Bachelor’s degree in any discipline.
• 3+ years of experience in a BPO or contact center environment.
• Experience with payments, risk, compliance, or the financial industry.
• Previous background in a role supporting users at a technology company.
• Well-versed in an investigative role involving decision-making.

Responsibilities

• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant’s website to information provided on the account, such as product description, merchant industry, and charges.

Skills

Payments risk compliance

Tech support experience

Investigative thinking

Education

Bachelor’s degree in any discipline

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary:

• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant’s website to information provided on the account, such as product description, merchant industry, and charges.

Minimum Qualifications:

• Bachelor’s degree in any discipline
• At least 3 years of experience in a BPO or contact center environment.
• Experience with payments, risk, compliance, or the financial industry.
• Previous background in a role supporting users at a technology company.
• Well-versed in an investigative role involving decision-making.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.