Risk & Customer Experience Specialist

TDCX Malaysia; Manila; On-site; PHP 2,602,000 - 3,717,000; Full time

Job summary

TDCX is seeking a Risk Account Specialist to deliver exceptional customer support and resolve issues efficiently. The role emphasizes understanding customer needs, researching solutions, and ensuring smooth case closures across multiple channels.

The ideal candidate will have strong communication, time management, and multitasking abilities, with English proficiency at a high level. This position involves relocation to Malaysia, with emphasis on maintaining high service standards and customer

Qualifications

• Must have a Bachelor’s or Master’s degree in any field.
• Candidates should demonstrate strong time management and multitasking abilities.
• Excellent communication skills with a focus on listening and empathy.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up for case closure.

Skills

Time management

Multi-tasking

Communication

Phone etiquette

English proficiency

Education

Bachelor's Degree

Master's Degree

Job description

TDCX is seeking a Risk Account Specialist to deliver exceptional customer support and resolve issues efficiently. The role emphasizes understanding customer needs, researching solutions, and ensuring smooth case closures across multiple channels.

The ideal candidate will have strong communication, time management, and multitasking abilities, with English proficiency at a high level. This position involves relocation to Malaysia, with emphasis on maintaining high service standards and customer