Customer Experience Specialist - Korean

TDCX; Pasig; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Medical Insurance

Public transport access

Flexible work arrangements

Learning & development programs

Job summary

TDCX is seeking a Customer Service professional to support international clients through order processing and inquiries. You will handle phone and email requests, assist with styling and product selections, and help improve internal processes.

Candidates should have 2+ years of college or a Bachelor's degree, 6–12 months of CSR experience, and excellent English communication. The role requires basic MS Office skills and strong organizational abilities in a dynamic BPO environment.

Qualifications

• At least 2 years in College or possess Bachelor's/College Degree in any field
• 6 months–1 year of Customer Service experience (BPO preferred)
• Excellent verbal and written English skills

Responsibilities

• Advisory and support services for international premium clients regarding the order process
• Answer customer requests via phone and email
• Styling, shopping, and selection of key pieces of the current season
• Continuous improvement of internal processes
• Collaborate with Payment, Warehouse and Shipping teams

Skills

Customer Service

English Proficiency

Time Management

Education

Bachelor's degree or completed college

Tools

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Enable your future

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Advisory and support services for our international premium clients concerning the order process
• Answering to customer requests (phone calls and emails)
• Styling, shopping and selection of key - pieces of the current season up to the completion of whole looks
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

Who are we looking for?

• Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field.
• At least 6 months - 1 year (s) of Customer Service experience preferably in the BPO industry
• Excellent verbal and written knowledge of English
• Working computer skills required (MS-Office)
• Proactive, good organizational skills and time management
• Excellent verbal and written communication skills for supported Bi-lingual channel
• Hangul (Korean)

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.