Fintech E-Payment Support Specialist

TDCX Malaysia; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

TDCX is hiring an Account Specialist for its ePayment account in a busy, multi-channel support environment. You will handle phone, chat, and email inquiries, ensuring accurate data, validating merchant details, and upholding quality standards.

The role requires strong English proficiency (CEFR C2), 2+ years in BPO/fintech contexts, and the ability to work rotational shifts including weekends. You’ll collaborate across teams to deliver excellent service.

Qualifications

• CEFR C2 level English or higher.
• Experience in Financial, Banking, or Fintech industries.
• At least 2 years in BPO or contact center environments.
• Experience in underwriting and cash-flow/credit analyses.
• Familiarity with consumer or small business lending reviews.
• Detail-oriented with ability to spot discrepancies.
• Proven customer-facing experience across channels.
• Willing to rotate between teams to support needs.
• Able to work rotational shifts including weekends.

Responsibilities

• Provide an excellent support experience to E-payment users via phone, chat, and email.
• Identify and document inaccuracies that need intervention and follow up.
• Verify required details for processing and validate merchant identity.
• Check internal/external data to confirm information and eligibility.
• Investigate merchant website items against account details.
• Determine if businesses are supportable, prohibited, or need changes.
• Advocate for users and share best practices with the team.
• Establish strong working relationships with team members and users.
• Support ISO9001 and ISO18295-1 Quality Management System initiatives.

Skills

CEFR C2 English

Fintech experience

BPO experience

Multichannel support

Detail-oriented

Job description

TDCX is hiring an Account Specialist for its ePayment account in a busy, multi-channel support environment. You will handle phone, chat, and email inquiries, ensuring accurate data, validating merchant details, and upholding quality standards.

The role requires strong English proficiency (CEFR C2), 2+ years in BPO/fintech contexts, and the ability to work rotational shifts including weekends. You’ll collaborate across teams to deliver excellent service.