Risk And Quality Manager

Chubb Life Hong Kong; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Chubb Life Hong Kong is seeking a senior Quality Assurance leader to design and govern a Risk-Based QA framework across APAC and EMEA markets. You will evolve QA from transactional checks to predictive risk intelligence, identify systemic failure patterns and drive root cause resolution with the Transformation pillar.

You will manage a team of 16 QA professionals across market hub clusters, produce risk-based QA performance reports for regional leadership, and own the QA Service Catalog to

Qualifications

• Graduate of any business, operations, engineering or related discipline.
• Lean Six Sigma Green Belt certification preferred; Black Belt is an advantage.
• Knowledge of insurance operations or financial services is an advantage.

Responsibilities

• Design and govern the risk-based QA sampling framework across all in-scope markets and LOBs.
• Lead complex cross-market RCA investigations and translate error data into systemic process fixes.
• Manage and develop 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship.
• Produce risk-based QA performance reports for GM-level audiences and present quality risk findings to regional leadership.
• Own and manage the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs.

Skills

Leadership

QA governance

RCA investigations

Cross-functional

Education

Lean Six Sigma Green Belt

Black Belt

Job description

Job Description

• Leads the strategic design and governance of the Risk-Based Quality Assurance framework across CBSP-supported markets (APAC & EMEA MN). Responsible for evolving the QA function from transactional checking to predictive risk intelligence - identifying systemic failure patterns, driving root cause resolution, and partnering with the Transformation pillar to embed quality into process design. Accountable for a team of 16 analysts across multiple LOBs and market clusters.
• Designing and governing the risk-based QA sampling framework across all in-scope markets and LOBs
• Leading complex cross-market RCA investigations and translating error data into systemic process fixes
• Managing and developing 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship
• Producing risk-based QA performance reports for GM-level audiences and presenting quality risk findings to regional leadership
• Owning and managing the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs

Qualifications

• Graduate of any business, operations, engineering or related discipline.
• Lean Six Sigma Green Belt certification is preferred; Black Belt is an advantage.
• Knowledge of insurance operations or financial services is an advantage.